Dynamic operations leader with over 20 years of demonstrated success in the retail industry. An effective leader, a fiscally responsible operator, and most of all, a customer driven professional, capable of managing large teams and performing above company standards. Especially astute at teaching others how to develop a customer-centric attitude as well as designing and implementing loyalty and retention programs to increase bottom line revenues.
Net Earnings Growth
• Cross-Functional Leadership
Customer Loyalty Expert
Training & Development
Profit Margin Expert
Ø Strong analytical background with the ability to work independently on multiple projects with specialized experience in bottom line revenue increases, information management, financial analysis and budgetary planning, tactical product branding and exposure initiatives, sales and marketing methodologies, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.
Ø Comprehensive understanding of the sales, marketing, and advertising arena due to advanced practical and academic training.
Ø Knowledgeable in all facets of brand building to include policy development and implementation, merchandising, advertising and training.
Ø Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.
Ø Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.
Ø Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.
Ø Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.
Ø Embrace organization initiatives and mission statement.
Ø Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner.
Ø Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.
Ø Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.
Ø Provide staff support and mentoring whenever necessary.
Ø Improved profit margins by 6.5 % while dramatically reducing retail price structure to become more competitive. (La Curacao)
Ø Designed new comprehensive customer service strategy and measurement guidelines, effectively creating a high performance customer relations culture reducing complaints by 95%. (La Curacao)
Ø Assigned underperforming region and improved financial performance to the top tier ranking out of 105 regions companywide. (Staples)
Ø Received numerous accolades including; Corporate Award, CARE Award, Dream Team Leader. (Staples)
Ø Instrumental in developing key merchandising and sales strategies resulting in the highest comp sales ranking in region. (Wal*Mart)
Senior Vice President C Retail Division, La Curacao Department Stores 2001-Present
Leads Retail Division. Sales, profitability, P&L, operations, payroll, budgeting, inventory management, performance measurement, merchandising, marketing, human resources, training and development, customer relations, process engineering, strategic planning, store design and set corporate policy. Big box 100,000 square foot stores.
Developed expert teams delivering double digit comp revenue growth six consecutive years.
Designed and implemented new business categories with immediate multi-million dollar revenue impact.
Created new merchandising strategies with multi-million dollar results.
Developed new marketing campaigns with significant incremental financial results.
Created new and streamlined existing SOP s dramatically improving operational efficiencies and expertise.
Designed and facilitated new management training courses and developmental programs. Directly responsible for the corporate training center, La Curacao University.
in store design, layout and planograms maximizing overall financial performance
and enhancing the customer experience.
District Manger, Staples 1995-2001
Directed all aspects of multi-regional operations. Responsible for sales, profitability, net earnings, inventory management, regional marketing, human resources, training and development, customer relations.
Assigned underperforming region and improved financial performance to the top tier ranking out of 105 regions companywide.
Improved profit margin to the second highest in the company.
District Manager (Promotion) / Store Manager, Wal*Mart 1990-1995
Opened new East Coast region with exemplary results.
Assigned severely underperforming Southern Region.
Achieved record results within 6 months.
Achieved best expense control in region.
Ø Numerous Leadership Seminars Attended
Ø Certification C Seattle Institute of Psychology
xxx-xxx-xxxx / email@example.com
Senior Operations Manager
NAME HERE OF RECIPIENT
NAME HERE OF COMPANY
Dear RECIPEINT NAME:
Recent research into COMPANY NAME prompted me to immediately update my resume for your review. Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer several years progressive advancement in key roles, most recently as Senior Vice President of the Retail Division for a large scale Department Store. I am skilled at all phases of planning, supervising, and execution of strategic growth plans. I am particularly skilled at productions and revenue increases, working directly with all departmental resources, scheduling and process tracking, directing and leading staff, understanding project plans and specifications, and problem solving with minimal impact to the overall operation.
I have worked as a technical expert in various forms within this sector so I am accustomed to integrating into various cultures and environments. I am experienced at managing others as well as developing and implementing best practices models to increase efficiency and thus completion of projects on time and on budget. I offer several years of formal training and education as well as progressive advancement within companies due to excelling at responsibilities and making significant contributions the projects to which I am assigned.
I am an exceptionally hard worker and my peers consider me a strong team player. My enthusiasm comes from working directly with products and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers. I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team. I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes. Further I am open to discussing relocation if this should be a requirement.
After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement. I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting. Please contact me sooner if you wish to talk before then. I look forward to speaking with you. Additionally, I would greatly appreciate a certain degree of confidentiality pertaining to my inquiry into your company due to being currently employed.
xxx-xxx-xxxx / firstname.lastname@example.org
Senior Operations Manager
Our meeting this morning was both enjoyable and informative. I want to thank you for taking the time to share with me your thoughts and ideas about the opportunity of joining your organization.
Based on our discussion, I am confident that I can make a strong contribution to the company. It seems that you are looking for someone with proven strengths in the development, launch, and management of all aspects of market penetration and business expansion efforts, coupled with solid compliance and regulations skills, and the ability to develop and execute successful client relationship initiatives.
I feel that my experience demonstrates a strong track record in these areas. As you may recall, I am a polished, results-driven and versatile Operations and Business Development Executive leveraging proven strengths in the development and launch of business initiatives to drive efficiency and increase bottom line revenues as well as increase the client base through strategic brand exposure. I am also astute in identifying human capital plans needs, creating actionable programs, and effectively interacting with all departmental resources.
My key proficiency and career path has been very versatile and my primary work has included problem analysis and resolution, employee efficiency, cost savings and/or containment, relationship building, and employee training.
I would welcome the opportunity to do the same for your company. I am very interested and enthusiastic about the possibility of meeting you again. I look forward to hearing from you on DATE to discuss our next steps. If I do not hear from you on this date, I will contact you to follow up.
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