Dedicated IT Professional eager to contribute exceptional leadership, troubleshooting, and networking expertise toward supporting a dynamic organization in optimizing performance and productivity.

 

 

         Polished skills in network planning, design, set-up, configuration, analysis, and repair.

         Equally proficient in hands-on and supervisory roles; proven talents in managing and motivating teams to complete initiatives within rigid schedules.

         Demonstrated skills in technical support, customer service, performance tuning, and system optimization.  

         Outstanding capabilities in scrutinizing and diagnosing technical errors and issues, and in effectively guiding end users in rectifying problems.

         Excellent interpersonal, problem solving, communication, and documentation skills.

         Highly skilled at installing, configuring, and maintaining hardware, software, and peripherals.

         Strategically combine sharp prioritization skills and a team player work ethic toward consistently meeting/exceeding employer expectations.

         Highly versatile; easily adapt to new roles, responsibilities, technologies and environments.

         Extremely deadline- and detail-driven, and perform effectively under pressure.

         Presented with Certification of Appreciation award from KBR for exceptional performance.

 

 

Windows Vista/XP/2000/98; Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, Access); Visio; Microsoft Exchange; Cisco networking technology

 

 

Pomeroy IT Solutions, Greenville, South Carolina, 2009  

IT Technician C SENA Refresh Project

         Applied dynamic organizational strengths toward verifying, logging and correlating serial numbers from old and new computers with end users.

         Efficiently migrated data to laptops, performed extensive file back-ups and transfers, and installed new software.

 

Network Controls and Electric, Inc., Greenville, South Carolina, 2007 to 2008

Client Liaison Coordinator      (2008)

         Supported Promethean Boards Installation Supervisor by devising schedules for 4 teams spanning three states and coordinating installation projects with key client, CSI Technology Outfitters.

         Oversaw materials ordering, purchasing, pick-up and delivery to site.

 

Continued

 

Yyyyyy x. yyyyyy ~ Page 2 of 2

 

Professional Experience continued

 

Structured Cable Estimator      (2007 to 2008)

         Critically reviewed RFPs (Request for Proposals) from prospective customers, analyzed and devised cabling solutions, determined materials needed, and calculated estimated man hours required for projects ranging from several hundred dollars to $500K.

 

LOGCAP III Kellogg Brown & Root, Camp Cedar, Iraq, 2003 to 2006

IT Analyst Senior

         Led team of 8 in supporting approximately 200 business users on two separate Caprock ST units, and spearheaded daily IT operations and communications needs of Camp Cedar II (T-2) in Southern Iraq.

         Leveraged advanced knowledge of telecommunications, data communications, satellite and/or radio communications to maintain flawlessly functioning equipment and services.

         Promptly responded to and resolved trouble tickets for software and hardware issues, and administered remote and onsite support for desktops and peripherals in a networked environment.

         Proficiently installed and configured hubs, modems, routers and workstations inclusive of conduit systems, cabling racks, cabinets, patch panels and RJ-45 terminating jacks.

         Installed and troubleshot Qualcomm, CDM 1250 radios, Codan HF radio systems, and Base Station Antennas.

 

Technical Industrial Communication Service, Greenville, SC, 1998 to 2003 

LAN Systems Lead Technician

• Combined superior technical acumen with proven leadership talents to survey projects, manage personnel and materials, submit orders, and delegate tasks to team members.
• Installed single and multimode fiber optic cable and inner duct, conducted testing, and certified terminating fiber optic cable with SMA, SC, ST, FC Uni-cams, and AMP Light Crimp Plus and LC connectors.
• Cross-connected 110 blocks, performed rack and wall mount installation, and installed tip cables, distribution framework, connectors, terminals and housing details.

 

Additional Experience includes 8 years of military service with the United States Air Forces.

 

 

A+ Certified

 

Fiber Optics Training

 

AMP, Lucent, Berk-Tek, Krone and Panduit Certified

 

 

 

 

 

 

 

 

 

 

Date

 

 

Hiring Agent Name

Company

Address

City/State/Zip

 

Dear ______________:

 

Are you seeking a results-focused, solutions-oriented IT Professional to support your company in maximizing performance?  I am currently exploring new opportunities, and am interested in joining your team.  To acquaint you with my qualifications, I m submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated, I offer over 15 years of experience in installing, configuring, and supporting technology-driven business solutions for employers and their customers.  I excel in network administration, PC support, project coordination, resolving technical issues and deficiencies, and optimizing overall operational performance.  I also possess first-rate communication skills vital to determining and responding to customer needs and forging effective relationships. 

 

As an integral member of your team, I will consistently exhibit dedication to playing a large role in achieving and surpassing goals.  I am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

Professional regards,

 

 

 

Yyyyyy x. yyyyyy