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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



profile of qualifications


client-focused mpa candidate with b.s. in psychology eager to offer specializations in social services, individual / group mentoring, and program development, as well as strong administrative support and training / development experience, toward maximizing an ethical employer s success.  top-performer with the proven ability to work with individuals, groups, and families to maximize the attainment of set objectives.  integral team player who can stay focused and calm throughout fast-paced, high-pressure environments.  ambitious self-starter who provides responsible and compassionate social services based on strict organizational standards of practices.  excellent communicator who can establish exceptional professional relationships with individuals of varying cultural and economic backgrounds.



key areas of expertise


public administration                                social services                                    training / development                              account management

individual / group mentoring                    program development                       filing / recordkeeping                                microsoft office suite

adoption processes                                 administrative support                        correspondence distribution                      internet applications





masters of public administration (in progress)                                                                                                                strayer university

bachelor of science in psychology                                                                                                                              texas a&m university



professional synopsis


social service administrator

children s home society, tallahassee, fl                                                                                                                                   2004 c 2006


         applied dynamic leadership talents toward mentoring children, teens, and families in coordination with individual programs to include advising parents on child / familial well-being and effectively counseling groups to boost participants overall results.

         played a vital role in supporting clients dealing with diverse problems ranging from disability to complex family issues.

         interfaced with adoptions personnel to successfully place foster children within safe home environments.

         expertly developed new social programs (i.e. abuse-related) and analyzed existing programs, along with proactively identifying newly developing social challenges to maximize social services efforts.



recent supplemental experience


substitute teacher

school district, city, state                                                                                                                                                           2008 c 2009


         provided instruction to students of varying ages and created educational activities via multifaceted teaching methodologies.

         developed a solutions-driven instructional style which optimized substitute teaching success to include assisting instructors with recordkeeping and classroom support endeavors.

         liaised among professionals to develop targeted methods designed to deal with academic and behavioral issues.


customer service specialist / receptionist (contractor)

dicker staffing, dallas, tx                                                                                                                                                                         2007


         strategically steered wide-ranging customer relations efforts to include enrolling internal / external clients in key programs, organizing / distributing detailed individual account reports, and ensuring optimal satisfaction with provided services.

         drove business growth by proficiently training new staff on business operations and supporting special projects as required.

         utilized broad scope of industry knowledge to promptly handle customer requests and resolve business challenges.

         optimized data management via strong filing practices to include performing at above-average productivity levels.

         effectively maintained comprehensive recordkeeping systems and organized / distributed all office correspondence.

         demonstrated sharp analytical abilities toward reviewing and summarizing miscellaneous reports, as well as preparing backup documentation and monitoring corporate reimbursement policies to guarantee seamless business processes.

         maximized organizational efficiency by successfully coordinating office schedules and business activities.

         created and implemented improved office procedures / systems in strategic alignment with corporate objectives.

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