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yyyyyy x. yyyyyy    

0000 xxxxxx xxxx , xxxx , xxxxx 00000

home: 0000 xxxxxx xxxx , xxxx , xxxxx 0000076



career objective                              


bilingual, results-oriented business analyst seeking to leverage extensive experience at fortune 500 organizations in support of corporate profitability and productivity.




ø  employ strong team leadership, expert planning abilities, and tenacious problem-solving skills that blend together to consistently deliver projects on time, within specifications and budget

ø  reputation for strong work ethic, exceptional commitment to customers, industry knowledge, approachability and ability to get the job done by focusing on priority tasks, responding to sense of urgency and tenacious commitment to results.

ø  technically savvy with expertise in microsoft office suite (world, excel, powerpoint, outlook, access), ms project, visio, mercury quality center, fix financial messaging protocol, equity options trading, consumer credit lending regulations, planview, and sdlc-w.

ø  fluent in english and spanish.


core competencies:

business requirements

user training & support

production issue reports

functional specifications

project plans

technical writing

manual test scripts

timelines & presentations

business analysis

process flowcharts

post-implementation support

sdlc support

user acceptance testing

task reviews

budget reporting




  key citi projects:

c      implementation of occ-mandated option symbology initiatives

c      spreads trading in philadelphia exchange

c      redefinition of omm autoquoting engine

c      gui implementation of corporate action multiplier

c      curves functional specifications

c      first-time omm connectivity to ice

         decreased bank of america s customer service representative call time by 60 seconds through review and analysis of trends and recommendations for time efficiency improvements within spanish intranet


professional experience                


citigroup-jersey city, nj                                                                                                   2007 to 2009

cdmi business analyst

         served as liaison between software developers and citi derivatives automated trading business area (cdmi) as well as business and development teams to design, develop, and execute key projects, including sophisticated options market marking (omm) application and components.

         wrote comprehensive functional specifications, user guides, and test plans for all new and existing applications and participated in testing and data analysis phases of design.

         informed developers through presentations, documentation, production issue and bug resolution lists, thorough diagrams, one-on-one consultation, and reporting.

         reviewed internally and published materials and recommended revisions or changes in content, scope or format while ensuring all documentation was up to date with latest development changes and in compliance with risk and control requirements.

         communicated minutes from design and business team meetings to keep stakeholders informed of project progress.


bank of america-newark, nj & newark, de                                                                        2005 to 2007

consumer products business analyst

         collaborated with project manager and technical lead to define, develop, and implement projects that impacted spanish-speaking segment of customer base; interviewed business users to gather requirements and analyzed feasibility of their needs.

         identified, researched, analyzed, and documented opportunities for business process improvement and initiated efforts for implementation.

         generated streamline processes to understand various steps in credit application process and desired functionality of new system by interacting with users, management, and other stakeholders.

         collaborated with marketing department in development of strategic product plans and creation of promotional material to generate new business for spanish-speaking market segment.

         oversaw resolution of system issues through first-line production support and coordinated with technology teams.

         wrote user guides and documentation utilized by account managers.


global education network-new york, ny                                                                            2001 to 2004

analyst / quality assurance

         partnered with business and education production personnel to gather and analyze new feature requirements for online educational community web site; converted requirements into case documentation utilizing proprietary template based on uml.

         managed all phases of testing for assigned components, ensuring test plans and cases were complete and met business requirements; investigated, documented, and corrected software bugs and deficiencies in coordination with development team.

         developed test plans, walkthroughs, integration approaches, and strategies, documentation, test cases, scenarios, conditions, and scripts.

         applied mercury test director to perform test plan, track executions against plan throughout testing, and handle issues from start to resolution.


education & activities                     


baruch college, new york, ny

bachelor of business administration in operations management, minor in economics and math











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