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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx •


Solutions-focused IT leader with M.S. in Engineering Management eager to offer progressive IT Infrastructure Design / Implementation, Systems Administration, Project Management, Team Building / Training, and End User Support

talents within varied business environments toward maximizing a forward-thinking employer s success.


Profile of Qualifications


         Out-of-the-box thinker who excels in completing multifaceted tasks which necessitate a collaborative pool of technical abilities.

         Top performer who provides continuous IT improvements spanning a range hardware / software to boost operations efficiency, along with contributing strong communications talents toward liaising among management, technical teams, clients, and end users.

         Ambitious self-starter who offers superior attention-to-detail, sharp troubleshooting skills, and dynamic problem-solving proficiencies.


Technical Summary


Medical Software:        Amazing Charts • EZ Billing • TheraManager


Enterprise Software:  VMware ESX / ESXi • vSphere • DNS • Active Directory • Microsoft NT / 2000 / 2003 / 2007 / 2008

                                        Linux Enterprise Server / Sun Systems • MS Exchange 5.5 / 2000 / 2003 / 2007 / 2010 • MS Project

                                        EMC EmailXtender Pure Message • GroupShield for Exchange • Oracle 8i / 10g • NetBackup • SourceCopy

                                        MS SQL 2000 / 2005 / 2008 • MS Operations Manager • MS Windows Update • MS Communicator • Networker

                                        MS SharePoint Server • MS Live Communication Server • Symantec • Sophos • McAfee Antivirus Server • ARCserv


Programming:              C • C++ • Perl • SQL • Visual Basic • Pascal • COBOL • VB Scripting • Shell • JAVA


Hardware:                     EMC Storage Area Networks • Dell (PE / Blade Servers / Compaq / IBM Servers) • Barracuda Spam Firewall

                                        Network Load Balancers • Cisco Firewalls / Switches • Cisco Unity • Fiber Switches • Packet Shapers

                                        DLT Backup Tape Drivers LTO-4 / iSCSI • Auto Loading Tape Libraries • Voice Over IP


Technical Strengths:   LAN / WAN Engineering • Linux (RedHat Enterprise) • Scripting

                                        Windows 2003 / 2008 • Storage Experience (EMC) • Active Directory

                                        Cisco Networking (Routers / Switches) • VMware (ESX 3.5 / 4.0) • Exchange


Professional Synopsis


Information Technology Services SunGard Higher Education                                                                                        2005 C 2011


Network Manager (2008 C 2011)

         Utilized broad scope of industry knowledge and dynamic technical acumen to maintain Active Directory and Microsoft Exchange and VMware ESX 4.0 clusters, including installing / deploying, performance-tuning / securing, and troubleshooting key servers.

         Served as a subject matter expert in Microsoft Server 2003 / 2008 technology to support 30,000 users and 100 servers, along with providing technical support and alternative technical solutions recommendations to meet and / or exceed client requirements.

         Designed backup and disaster recovery and data center infrastructure build-out, as well as core business continuation planning.

         Performed LAN administration for entire campus, as well as in-depth systems analysis of heavily integrated, multi-tiered, and multi-platform systems providing management with a plan to develop long-term business continuation and disaster recovery solutions.

         Provided MS SQL configuration backup and support, advanced DNS / DHCP configuration, and network / system security oversight.

         Managed user accounts, permissions, email, anti-virus, and anti-spam, and documented all network problems and resolutions.

         Led all configuration, capacity and storage reporting, troubleshooting, root cause analysis, and storage management documentation.

         Created annual work plans for network services teams; provided monthly service availability reports, project completions, and progress to clients and vice presidents; and attended weekly senior staff and team meetings to support overall goal attainment.

         Met strict ITIL standards and response time parameters for service requests and incidents, and approved change requests.

Yyyyyy x. yyyyyy

(xxx-xxx-xxxx • Page Two •


Professional Synopsis (continued)


Information Technology Services SunGard Higher Education (continued)                                                                  2005 C 2011


Network Administrator II (2005 C 2008)

         Drove network operations efficiency by proposing, designing, implementing, and supporting new and existing network services projects, including maintaining all critical services, email, WebCT, and banner applications, as well as evaluating and implementing new hardware and software solutions and training team members on aforesaid technologies to optimize success.

         Researched and developed Product Specification Agreements to define features in compliance with policies and audit requirements.

         Provided architectural and big picture oversight for the development of new and / or enhanced products, along with liaising among programming and product groups to ensure required features and modifications were included to support cross-product goals.

         Facilitated high-level analysis and design reviews to avoid resolution duplication for similar application issues with different products.

         Successfully migrated 20,000 user accounts to Active Directory / Exchange in three clusters.

         Achieved significant ongoing savings by proactively implementing single sign-on, portal, and print quota.


Information & Access Technology Services University of Missouri C Columbia                                                           1996 C 2005


System Administrator (2002 C 2005)

         Designed, secured, and administered Active Directory for 40,000 users, along with administering Microsoft Operational Server and SQL database, writing SQL queries for custom reports, and maintaining and administering Certificate servers and SQL clusters.

         Monitored database and systems efficiency, as well as program security and integrity (e.g. monitor backups, table space capacity).

         Led forward-thinking planning for new operating systems and application lead implementations while ensuring strict compliance with comprehensive HIPAA, FERPA, and PII regulations and policies and audit requirements for university hospital and clinics.


Programmer Analyst II (1999 C 2002)

         Managed and administered Exchange Enterprise Messaging System, including completing and directing support of Messaging Environment consisting of clustered Microsoft Exchange Servers and front-end load balanced servers for 100,000 users statewide.

         Handled targeted performance analysis, reporting, documentation, and maintenance of mail-related DNS records; provided integral support for email and network security issues; and facilitated backup and disaster recovery of email servers encompassing regular testing and verification of backups and disaster recovery procedures research and development.


Programmer Analyst I (1996 C 1999)

         Expertly installed, maintained, and upgraded NT Server and workstations; designed and implemented Access database; analyzed work processes to recommend modifications; and worked with diverse vendors to identify and meet changing requirements.

         Researched methods to further automate tools and prepare for future workflow changes to ensure seamless IT processes.


Education & Professional Development


Ph.D., Higher Education Administration (In Progress)                                                                                                    Wilkes University


M.S., Engineering Management                                                                                                                                         Wilkes University


B.S., Computer Science & Computer Engineering                                                                           University of Missouri C Columbia



Implementing Cisco IOS Network Security (IINS) • CCNA (Retaking ICND2 Exam)

VMware (Completed VMware Certified Class, In Process of Taking VCP Exam)


Cisco HIPAA Security for Business Associates Certified • HIPAA Security Training

GIAC Security Seminar • Personal Identifiable Information (PII) Certificate • Thinking Outside the Box Workshop


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