Yyyyyy x. yyyyyy

xxx-xxx-xxxx                                                                                                       abc@xyz.com

 

Career Objective                                                                                            

Results-driven professional eager to contribute dynamic account management, client servicing and employee development skills toward actively supporting the employer in optimizing performance.

 

Profile                                                                                                              

Ø  Offer progressive experience in customer service and employee training, with comprehensive management background.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactively hire, train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management, staff and clients.

Ø  Proficient in Microsoft Office including: Word, Excel, PowerPoint and Outlook.

 

Key Achievements                                                                                            

Ø  Won the Outstanding Service and Recognition Award as well as Employee of the Month for providing excellent customer service at Public Storage.

Ø  Recognized for outstanding customer care at Sprint and received Employee of the Month and the Quest for Excellence Award.

Ø  Significantly increased employee retention and reduced labor costs by strategically designing and implementing the Back-to-Basics program, which quickly became adopted enterprise-wide as a mandatory program for all employees.

Ø  Boosted employee morale and identified key areas of improvement by creating the Star Club, a program for exceptional employees.

 

Professional Experience                                                                               

Executive Chef/Co-Owner, A Touch of Spice Caf on Wheels - Atlanta, GA                    2004-Present

  Spearhead diverse administrative activities ranging from staffing, training and performance evaluation to workflow planning, policies/procedures development and menu design/update.

  Successfully promote superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

  Contribute solid financial skills in projecting annual food and labor cost, monitoring cash flow and gathering budget data, with strong focus on achieving goals.

 

Training Supervisor & Recruiter, Public Storage Reservation Center - Plano, TX            1999-2003

  Demonstrated dynamic leadership abilities in supervising call center training supervisors, managers, seasoned employees and new hires in all aspects of daily operations and classroom instruction.

  Incorporated Team Building exercises emphasizing positive employee reinforcement, interaction, productivity goals, and quality assurance solutions. 

  Exhibited managerial qualities in mentoring, coaching and developing team of associates.

  Collaborated directly with senior management teams on a weekly basis to evaluate employee performances, assess call center staffing concerns and provide placement recommendations.

 

Service Management Center Supervisor, Sprint - Atlanta, GA                                        1995-1999

  Proficiently managed day to day call center operations for 15 employees, with full accountability for providing quality customer support and positive employee reinforcement.

  Oversaw service levels for global customer base, with strong focus on optimizing productivity, efficiency and quality.

  Applied industry expertise and strong communication skills toward acting as first point of contact in responding to customer inquiries, troubleshooting problems and delivering service education.

  Effectively supported the escalation process, coordinating with external and internal Technical Support, Account Teams, Provisioning, Customer Vendors, Telecom technicians, and Sales to isolate and identify Network, LAN, HUBS, Hardware/Software and Central Office problems.

 

Education & Professional Training                                                            

Bachelor of Arts in Speech Communications & Theater - Central State University (Wilberforce, OH)

The Culinary Arts - El Centro College (Dallas, TX)

Yyyyyy x. yyyyyy

xxx-xxx-xxxx                                                                                                       abc@xyz.com

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

From supporting high performance teams and facilitating superior client servicing to reducing operating costs and executing proactive employee development processes/procedures, I have continually excelled in maximizing performance as a dynamic team member.  I excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  As illustrated by the accompanying resume, I have a comprehensive background in customer service, account management and employee training.  To complement my experience, I offer a Bachelor of Arts in Speech Communications and Theater.

 

As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

 

Kimberly Merriweather