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Experience Business Development and Operations Professional

Results Driven Professional with a track record of driving revenue and profit goals through an exceptional ability to build solid client relationships.  Innovative thinker and visionary sales leader with excellent communication,  presentation and closing skills. History of maintaining balanced sales results in a challenging economical climate.  Eager to integrate unique and diverse skill set of business operations and business development expertise into a leadership role with a progressive organization.  Reputation for being a knowledgeable and reliable business partner who supports the clients needs and delivers superior customer service.

 

 

w  Cultivate Lucrative Customer Relationships

w  Customer Focused Sales Process

w  Decision Making/Problem Solving

w  Driven to Succeed and Exceed Goals

w  Educate Clients on Product Offerings

w  Identify Key Account Decision Makers

w  Loyal, Hardworking and Reliable

w  Perform Needs Analysis/Consultive Selling

w  Prospecting and Lead Generation

w  Presentation, Delivery & Public Speaking

w  Strong Negotiation Skills

w  Trusted with Unquestionable Integrity

 

 

w  High-performing operations-management style with expertise in building/optimizing organizational processes, measurement systems, and professional teams to maximize business results; drive operational excellence for an organization with over $2.5MM in annual revenue.

w  Skilled strategist who transforms ideas into workable solutions and benchmarks performance against key operational targets/goals.

w  Drive aggressive marketing strategies to align perception and create distinction among competitors.

w  Strategic leader with the ability to drive growth and ensure success by gaining cooperation and trust of staff; overcome challenges to meet the needs of the organization.

w  Produce exceptional results with tenacity, self-confidence, and an ethical character that elicits respect.

w  Accountable in a high-profile executive role, overcome complex challenges and make high-stakes decisions within fast-paced, high-pressure environment using experience-backed judgment, innovation, strong work ethic and integrity.  

w  Respected as a motivational, lead-by-example manager, with an open-door management style and proponent of empowerment and accountability.

w  Ability to engage, excite, mentor and motivate others with a reputation as a fair, gracious and trusted leader.

w  Reputation for positive outlook, confident manner and sense of humor, resulting in effective interaction with both clients and team members.

 

 

Leverage Marketing, LLC (2007 to Present)

Vice President

w  Drive day to day operations activities for a successful internet marketing organization; provide leadership for Business Development, Search Management, SEO Management and Finance departments.

w  Provide strategic leadership to secure substantial gains in market share and revenue; grew organization annual revenue of $600K to over $2.4MM in less than 2 years.

w  Create atmosphere of accountability and empowerment among staff; identify areas of potential challenges and strengths and utilize strong interpersonal and management skills to capitalize on opportunities.

 

Yyyyyy x. yyyyyy

 

Dun and Bradstreet (2001 to 2004)  - Customer Resource Manager, SAS and Risk Management

w  Drove business to business sales of commercial information products for credit and financial analysis; exceeded monthly and quarterly goals for revenue and profit margins and gained acknowledgement as an award winning performer.

w  Ranked #1 in sales, while maintaining low cancellation percentages.

w  Provided leadership and training for test pilot outbound sales team; achieved 127% of target and received Team Work recognition on 6 occasions.

w  Monitored calls and provided 360ºfeedback to benchmark performance goals; offered constructive advice and guided team in the effective use of closing techniques.

w  Spearheaded efforts to define and facilitate a comprehensive sales training course resulting in superior customer service indicators and increased sales.

w  Created bundle package that allowed for extensive cross selling opportunities, resulting in a 50% increase in product sales.

 

Windham Wholesale, Round Rock, TX (2005 to 2007) - Director C Sales and Operations

w  Managed daily operations and provided oversight for the Call Center and Operations Team responsible for supporting clients and driving annual sales of $15MM.

w  Guided the implementation of metrics and goals for handling times, wrap-up/work times and scheduled adherence to maximize production efforts and customer service initiatives.

w  Trained, coached and mentored staff, administered performance reviews and identified areas of opportunity for professional development.

w  Maintained accountability for performance reports, operations budgets and oversight for adherence to company policies and procedures.

 

Adecco USA, Austin, TX (2005) - Area Director/Branch Manager, Employment Services

w  Led day to day business operations for a busy employment service generating over $10MM in annual revenue; implemented aggressive business plans to drive growth and secured additional accounts on average of 1-4 weekly.

w  Cultivated strong business relationships with clients to increase utilization of Temporary Associates and streamlined order processing resulting in a significant increase in customer satisfaction.

w  Managed, monitored and resolved client issues quickly and effectively, drove processes to recover over $300K in overdue billings and improved recruiting efforts to secure a pool of highly qualified candidates.

 

Priority Outsource, Inc, Tampa, FL (2004 to 2005) - Director Integration Services

w  Provided consulting services for Commercial Research And Lending functions in a busy call center environment; selected to integrate sales strategy in business operations and led efforts to consolidate operations overhead, resulting in a 32% reduction in costs.

w  Led aggressive initiatives to reduce administrative turn around time and interacted directly with the President and Vice President to identify possible opportunities for employee training and development, and process improvements in operational standards.

w  Spearheaded efforts to negotiate lucrative contract pricing for conferences and directed district operations meetings to implement strategies and bring changes to the forefront.

 

 

University of Texas, Austin TX - Bachelor of Science Program in Business Administration

Microsoft Word, Outlook, Excel, Access, Power-Point, DOS-based programs, Adobe PageMaker, and network applications for Call Documentation and Records Management.