Dynamic, articulate and experienced Information Technology Professional with broad based experience in project management, end-user training, and technology integration strategies. Eager to contribute advanced technology, troubleshooting and customer service skills toward supporting the goals of a progressive employer. Strong understanding of network infrastructure, business system applications and hardware/software support requirements. Ability to drive IT management initiatives to maximize performance and serve the needs of end-users. Thrive in a fast paced, high volume environment and provide superior customer service to both internal and external clients. Associate Member of the Project Management Institute.
Meet Deadlines & Exceed Expectations
Risk Assessment and Analysis
Maintain Current Industry Knowledge
Excellent Communication Skills
Detail Oriented and Organized
Networking and Computer Systems
Troubleshooting and Diagnostics
Installations and Upgrades
Terminal Services/FTP Configuration
Manage Help Desk Applications
Operating Systems: Windows, Unix and Linux
Applications: MS Project, MS Excel, Word, Power Point, Visio, Dreamweaver
Databases: Sybase, Oracle
2000 to Present: Financial Sciences - Implementation Specialist / Project Manager
Interact with internal clients to define project scope, timelines and implementation schedules; leverage extensive knowledge of the product functionality and applications to significantly reduce response times for technical resolutions.
Apply solid project management talents to spearhead projects from inception to completion.
Develop comprehensive end user training tools to ensure maximized understanding of the software applications and optimize functionality of business tools.
Key contributing author for technical instruction documentation to aid clients in understanding and utilizing the software.
Leverage technical skills to evaluate, address and resolve issues; interact with all business levels to explain product features and effectively manage a high volume of help requests for assistance with software and database issues.
2000: Cablevision - Help Desk Analyst
Provided help desk support, troubleshooting and resolution for system deficiencies and issues for end-users at 40 retail locations and corporate headquarters.
1992 to 2000: Pathmark Stores Inc. Assistant Store Manager (1996 to 2000)
Began tenure as a Customer Service Manager and achieved promotion to Assistant Manager.
Provided leadership and oversight for day to day operations; interacted with customers, trained and developed staff, and ensured optimized profitability levels.
Drexel University, PA C Bachelor of Science, Computing Technology
Dear Mr. _________________
It was a pleasure (speaking with you/meeting with you) on the (date for example, 19th of February or 3rd of July). I would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered.
I am very interested in the (name of position) position, and I am convinced now, more than ever, that it is the right job for me. I feel my background and qualifications prepare me well for just the sort of challenges and responsibilities we discussed.
Again, thank you for considering my qualifications. I enjoyed our talk, and am available at any time to provide you with any more information you may need. I look forward to hearing your decision.
<Hiring Contact Name>
<City, ST Zip>
Dear Mr./Ms. ____:
I have enjoyed much success in my career as an IT / Implementation Specialist, and am ready to take on new responsibilities and challenges. Please accept this letter and resume as application for the position of <position here> with <company here>. After reading the job description on <site here>, I am convinced that my experience and skill set is a perfect match.
I am seeking a handle a high-volume, fast paced work environment and can troubleshoot nearly any technical issues that arises. I am a loyal, hard-working and dedicated professional with a track record of leading process improvement initiatives that result in a higher level of reliability and customer satisfaction.
My ability to solve complicated technical issues and handle any urgent situation is a reflection of my diverse attributes. The technical expertise I have to offer, along with the ability to support end user training and support initiatives seems to fit the qualities that you are seeking in a candidate for the position of <position here>.
The accompanying resume can give you an overview of my potential for making a worthwhile contribution to <firm or company name>. As a proven leader, I believe it would be mutually beneficial for us to meet. I will call next week to inquire about the possibility of meeting to discuss your organization s goals and how I can help you meet them.
Thank you for your time and consideration.
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