Focused and dependable Management Professional eager to contribute significant interpersonal, team-building, and sales leadership expertise toward supporting a progressive organization in achieving revenue and profit targets.
- Excellent blend of expertise in strategy planning, sales management, inventory control, auditing, and risk management.
Outstanding strengths in establishing strong relationships across the organization from entry-level staff to executive officers.
Decisively analyze and assess business operations to determine and enhance fiscal performance, competitive positioning, and profitability.
Proven capabilities in assembling, empowering, evaluating and motivating top-quality sales teams, strengthening cohesiveness, and elevating morale.
Actively analyze industry, emerging products, and market trends to plan strategies, promote products and/or services, and close the deal.
Display a collaborative work ethic, strong communication skills, and a superior level of adaptability, initiative and self-management.
Exhibit a high level of resourcefulness and innovative thinking that has consistently led to the achievement of assigned goals and objectives.
Plan, analyze, define and implement policies, strategies and procedures to optimize quality standards, company reputation, fiscal results, and productivity.
Cartus / Cendant Mobility Inc., Irving, Texas, 1997 to Present
Director of Affinity Operations
Proficiently manage account portfolio with a constant focus on maximizing customer satisfaction, retention and profitability.
Strategically partner with management in motivating and guiding team to exhibit performance and productivity excellence.
Effectively direct nine teams comprised of up to 13 members each in achieving or surpassing established targets and optimizing service levels, revenue growth, and quality assurance.
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Professional Experience continued
Demonstrate exemplary leadership talents in selecting, training, coaching and managing team leaders, assisting sales staff in securing new business, and assembling comprehensive plans to boost revenues and profit levels.
Cost-effectively analyze and define budgets, devise forecasts, and diligently control/minimize costs.
Quickly promoted from role as Team Leader to spearhead successful USAA and Home Event Services operations through superior team leadership talents, well-honed planning abilities, and first-rate relationship-building skills.
Communicated daily with Directors and Account Managers to monitor and optimize client service and satisfaction.
Applied dynamic critical thinking abilities toward devising, implementing and enforcing operational policies and procedures which optimize bottom-line performance.
Won numerous awards and recognition for performance including Outstanding Achievement Award and MVP Management Award.
Actively supported EEO compliance as Chairperson for National Diversity Council and for Irving Regional Diversity Council.
Foleys, Dallas, Texas, 1988 to 2003
Sales Associate; Merchandiser; IM Controller; Back-up CRT Operator; Trainer
- Brought on board to facilitate sales and customer service functions, arrange visually-appealing merchandise displays, and maintain inventory control.
- Rapidly advanced to supervisory role based on exceptional performance, and tasked with administering training to new hires, steering report preparation and data management, and managing CRT operations.
B.A. in Accounting (in progress)
- Completed 180 hours at the University of Texas at Austin, Houston Community College, El Centro College, and the University of Texas at Dallas.
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