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yyyyyy x. yyyyyy                                                                    

 0000 xxxxxx xxxx , xxxx , xxxxx 00000



career objective                              

results-driven financial services manager eager to contribute depth of knowledge in operations, team building, customer service, and fiscal administration toward actively supporting the employer in optimizing bottom-line performance


ø  offer 10 years of progressive experience in operational management, business development, sales and customer service, with expertise in the lending industry

ø  proficiently identify and capitalize on opportunities to penetrate and develop markets in highly competitive environments; demonstrated ability to succeed despite unstable market conditions

ø  address and resolve client-specific concerns; provide knowledgeable advice and customized recommendations for financial services and products

ø  excel at training and leading top-performing support teams

ø  ensure compliance with all corporate policies and procedures as well as government laws and regulations

ø  dynamic communication, presentation, negotiation, and relationship management skills

professional experience                

owner / operations manager, the mortgage experts, inc., akron, oh                                      2002 c present

  • accurately and efficiently manage the mortgage loan application process from start to finish
  • work closely with clients to ensure proper understanding of lending policies and products; responsible for all pre-underwriting, structuring, and reviewing of loan applications to minimize fraud and lending risk
  • strategically steer customer, vendor, and lender relationships to optimize overall operational performance
  • in recognition of superior quality, accuracy, and closing ratios, granted the platinum award by green point mortgage funding; named to top three brokers in ohio

branch manager, the home loan associates, akron, oh                                                             1999 c 2002

  • successfully oversaw all aspects of origination, processing, underwriting, and closing mortgage loan applications; collaborated with lenders, title companies, appraisers, insurance companies, and other specialists
  • directed human resources operations; hired, trained, and managed loan officers in daily activity
  • administered branch budget, approved expenditures and maintained supplies
  • awarded producer of the year for two consecutive years; recipient of long beach mortgage company s broker of the  month award (6/01)


b.a. in business management, walsh university, north canton, oh                                           1992


~ credentials ~

licensed, bonded, and insured (ohio state) ~ graduate, fannie mae housing finance institute ~

notary public


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