yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

performance-driven, highly-credentialed it professional specializing in business solutions and support eager to contribute technical proficiencies as well as dynamic project management skills toward collaborating with the employer to optimize operations.

 

profile

 

• internationally recognized top applications instructor and top 25 technical instructors worldwide for 2006.
• dynamic professional communicator, experienced in large group format training venues in support of new software launches.
• successfully spearheaded both applications and technical training for week long classes of up to 250 personnel.
• expert knowledge of both windows and mac based operating systems and applications.
• extensive background as a business analyst, responsible for it support, operational management and web development.

 

certifications

 

microsoft certified trainer                           microsoft office specialist; master certification

microsoft certified professional                 microsoft desktop support technician

comptia a+/comptia net +                               ic3, itil v.3 foundations

 

professional experience

 

technical specialist/office systems expert microsoft                                                           2008-present

• as office systems expert, spearheaded training of office 2007 tips and tricks.
• effectively administered level 100 training, which included:

90-minute live training for up to 100 employees.

successfully presented the microsoft office fluent user interface.

detailed training on new features to improve both business and personal task time.

• responsible for developing and leading level 200 training, to include:

90 minute live training, detailing advanced tools and new user interface for organizing and analyzing information, sharing ideas, creating dynamic documents, and eliminating busywork.

• successfully taught tips & tricks for effortless collaboration with microsoft office windows sharepoint services:

60 minute training for large personnel groups, from the fundamentals of the windows sharepoint web client-based services with concentration on end-user functionality to integration with microsoft office system products.

• consistently provided training web casts via live meeting published to microsoft web site, which included:

75 minute training on customized topics for office and sharepoint.

 

business analyst/desktop support for office systems international paper/xpedex               2009-present

• play vital role in sustaining and growing business by providing world-class phone, internet and on-site technical support to all end users for office system applications.
• serve as mediator between end users and administration in resolving all issues and customer service inquiries.
• effectively provide group training for new software deployments in support of company policy.

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

professional experience, cont.

 

applications technical instructor/contractor new horizons                                                    2005-present

• successfully steered training operations to generate high volume growth and revenue on behalf of company.
• serving as applications/technical instructor, responsible for administering it training for application software and technical certification.
• lead technical training classes, including:

microsoft - 2271 c supporting users and troubleshooting desktop applications.

microsoft c 2272 c supporting user and troubleshooting windows xp systems.

comptia a+ - core hardware, software, it technician, and essentials.

comptia network +.

itil v.3 foundations.

• successfully administered 1-2 day basic, intermediate and advanced level application training classes over a wide range of topics, including:

windows xp and vista.

microsoft office 2003/2007.

adobe cs2cs3 and macromedia.

pagemaker, dreamweaver, flash, and fireworks.

web design coding; html and css.

intuit; quick books pro.

business skills training c effective presentations and public speaking.

 

consultant it support                                                                                                             2007-present

• consistently ensured delivery of quality it support and customer service, via phone, internet and individual appointments, vital to sustaining and growing clientele base.
• sharp business acumen and experienced in managing broad scope of technical support operations, from computer assembly, software installation and upgrades to small office networking, tech support for hardware and software.

 

satellite technician direct tv                                                                                                        2003-2005

• as certified level 2 technician, successfully ensured timely and accurate satellite installation, troubleshooting and repairs.
• utilized extensive knowledge of cables and compression tools in installing phone lines to facilitate satellite operations.

 

tap auditor time warner cable                                                                                                       2003-2005

• responsible for performing audits for illegal connections, flagged illegal houses and performed immediate disconnect in support of company objectives.

 

branch manager/it support american medibanc                                                                            1997-2003

• actively served as branch manager, responsible for all business operational functions including billing for the city of memphis ems services.
• effectively hired, trained and directed staff and actively collaborated in human resource operation functions such as establishing quotas, developing bonus plans, evaluating performance, and providing guidance/mentoring.
• managed a broad range of technical support duties, including hardware/software installation and troubleshooting, small office lan installation and maintenance, and technical training.
• collaborated with insurance companies, city council members, director of fire services and collections companies in achieving all operational objectives.

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a (insert job title) capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include over 12 years experience as an office systems expert, technical specialist, business analyst, and technical instructor. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, presentation, instruction, and relationship management skills.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

 

jede diah warren