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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000



results-driven leader eager to contribute strong management, customer relation, communication and team building skills toward actively supporting the employer in optimizing operational performance.


career profile

ø  b.s., business administration.

ø  management concentration.

ø  multiple professional certifications (see below).

ø  over 15 years of successful business experience.

ø  extensive training and development background.

ø  demonstrated leadership and facilitation skills.

ø  record of progression to positions of increasing authority and responsibility.

ø  expertise in all facets of employee development focused on advanced technology.

ø  proficiency in web-based training methodologies.

ø  skilled classroom presenter.

ø  adept in employee retention strategies.

ø  knowledgeable in documentation, report origination and formulation of policies/procedures.

ø  proven ability in customer service delivery and issue resolution.

ø  strong focus on quality and meeting organizational objectives.

ø  outstanding capacity in planning, analysis and problem-solving.

ø  effectively interact with diverse groups and professionals at all levels.

ø  well-organized multi-tasker with strong detail orientation.

ø  utilize advanced software applications.


professional experience

hal s productions, landers, ca                                                                                                    most recent


         planned, started up and manage this tax deed acquisition and sale venture.

         acquire multiple properties for resale.

         utilize expertise in federal, state and local regulations to assist customers.

         facilitate profitable tax deed investments.

brinks inc., san bernardino, ca                                                                                                     1995 - 2005

branch manager

         recruited to perform wide ranging customer service and hr issues.

         facilitated recruitment, evaluation, hiring and training.

         provided staff counseling.

         orchestrated scheduling and work assignments while supervising 78 employees.

         originated yearly employee assessments, organizational projections and financial planning.

         assumed responsibility for unit a/r and a/p as well as payroll.

         turned-around one of lowest rated profit contributing branch to #2 national status after six years of losses.

         conducted in-depth security checks and currency for firearms permits and training.

heritage security, san diego, ca                                                                                                   1993 - 1995

security supervisor

         proficiently managed broad-scope human resource operations ranging from staffing and training to scheduling and payroll processing for 78 employees.

         orchestrated performance audits and security inspections.

         slashed overtime and lowered operational costs.



colorado technical university, colorado springs, co

bachelor of science, business administration, management concentration, 3.7 gpa, 2007



basics of accounting and finance, business fundamentals, business in the global environment, human resource development, management essentials, organizational systems improvement, project planning, sales and marketing


yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000





cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in a customer service/hr management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include a b.s., business administration, and over 15 years of successful business experience.  to complement this background, i possess demonstrated expertise in staff supervision, recruitment, cost control, training, payroll, a/r, a/p and operational effectiveness, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.









yyyyyy x. yyyyyy












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