career objective                              

solutions-focused operations management expert eager to contribute it, financial planning, and customer service toward actively supporting a progressive company in maximizing performance

profile                                                

ø  offer numerous years of progressive operational management experience, with expertise in information technology, financial planning, and facilities maintenance

ø  ability to assess and respond to client-specific needs; create, execute, and troubleshoot complex, cost-effective technological solutions and processes

ø  effectively direct workflow and train users to properly utilize technology resulting in increased productivity and reduced labor costs; demonstrated record of leading top-performing support teams

ø  proficiently plan and manage budgets; monitor performance to continually develop and implement innovative strategies for improvement

ø  dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards

ø  proactive team player equally effective in independent and collaborative environments

 

~ technical proficiencies ~

windows 95/98/me/nt/2000/xp ~ exchange server 2003 ~ windows server 2003 ~ microsoft active directory ~ ms word, excel, access, powerpoint, publisher, works, money, outlook ~ act ~ lotus notes ~ ghost imaging ~ms-dos ~ novell ~ visio ~ as400 ~ pcanywhere ~ sql ~ java ~ dreamweaver ~ frontpage ~ html ~ bizflow ~ teamtrack ~ visual basics ~ medaccess ~ autoclerk ~ reserve ~ squirrel ~ tcp/ip ~ lan ~ wan ~ cat5 ~ rj45, rj11 systems

professional experience                

vintners inn/john ash & company, santa rosa, ca                                                                    2005 c present

facilities maintenance manager/network administrator/event a/v coordinator

         successfully steer facilities and technical operations for this luxury 5-star resort occupying 92 acres; offer 24/7 availability and direct three employees

         responsible for it and security systems supporting corporate offices, staff, guests, and special events; install and maintain software applications, seven servers, telecommunications network, and all related equipment

         actively oversee property-wide maintenance and construction; plan and manage budgets for grounds including 44-room inn, high tech convention center, premier restaurant and bar, and vineyards

         provide outstanding customer service and technical support for guests and company employees; manage audio and visual effects for convention center events

 

stoesser & gordon plastics, inc., santa rosa, ca                                                                                      2005

secondary operations manager

         managed assembly department and 15-member team; strategically planned and coordinated workflow and human resources for optimal coverage while containing labor costs; consistently met deadlines and achieved excellent levels of customer satisfaction; responsible for maintaining facilities, 37 production machines, and all equipment

         additionally managed mis department with two employees and warehouse department with four employees

 

finest city performing arts, gmcsd, san diego, ca                                                                       2002 c 2004

president, board of directors (volunteer)

         proficiently coordinated all daily operations of an 80+ member 501(3)c chorus group with a $300,000 annual budget; managed four major annual performances drawing audiences of up 2000, as well as several community performances

         steered all publicity efforts and acted as lead spokesman representing organization for all media coverage and fundraising events

 

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medimpact healthcare systems, san diego, ca                                                                              2002 c 2003

workflow coordinator

         effectively determined appropriate technical solutions for a leading pharmacy benefits management company; negotiated vendor contracts, led software implementation and integration efforts

         designed workflow for multiple departments; instituted and maintained supporting software

         served as department it manager a well as safety committee coordinator & team leader

 

high tech institute, san diego, ca                                                                                                   2001 c 2002

admissions representative

         developed and conducted presentations for graduating high school students and their families to promote career training programs

 

interactive telesis, san diego, ca                                                                                                     2000 c 2001     

managed services administrator

         responsible for installing, monitoring, and maintaining client servers, systems, and backups; provided excellent customer service and training

 

san diego regional technology alliance, san diego, ca                                                                1999 c 2000

program manager/network administrator/financial officer

         created and oversaw computers in community centers, a program designed for children in low-income san diego communities; planned, built, budgeted, implemented, and served as administrator for computer systems, networks, and internet connections

         cultivated relationships with non-profit groups and corporations to raise funds to support 15 computers, e-mail system, an exchange server, website, fax machines and printers, and telephone and voicemail systems; responsible for financial management including grant usage, payroll, employee benefits, monthly bills

 

~ military background ~

united states coast guard, air station san diego                                                                           1991 c 1998

aviation structural/electrical mechanic/aircrew

         led helicopter maintenance and repair team ensuring consistent flight readiness; accurately documented all procedures and work performed

         flew as crew chief on law enforcement and search and rescue missions; stood overnight crew duties

         additionally set up and maintained computer network; served as supply & inventory petty officer and as safety petty officer in charge of training, received excellence in safety award twice (1997, 1998)

 

education                                           

university of phoenix, san diego, ca                                                                                                        2001   

bachelor of science in information technology

 

~ professional development & training ~

santa rosa junior college, santa rosa, ca                                                                                    2004 c 2005

studies in aeronautical & aviation technology

 

rio salado community college, tempe, az                                                                                               1998

certificate of completion in airport operations

 

united states coast guard aviation technical training center, elizabeth city, nc                                         1995

aviation structural mechanic/aircrew certification