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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •


hospitality specialist eager to contribute industry expertise as well as dynamic management, guest service and team leadership skills toward supporting the employer in maximizing business performance.



  • broadly trained and highly disciplined hospitality specialist offering both sales and operations expertise.
  • experienced in coordinating with business operations, guest services and sales to achieve all hospitality goals and objectives; received four merits of outstanding guest service from disney.
  • in-depth expertise in providing location support, selecting entertainment/decor, and event cleanup.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction fluent in spanish and english.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.


professional experience


concierge/operations assistant/front desk cashier disney s wilderness lodge                           2008-2009

  • sharp business acumen and experience in managing broad scope of hospitality operations, from guest check in/out, customer service and dining reservations to room deliveries, resolving guest issues and ensuring satisfactory experience.
  • successfully steer sales operations of admission tickets to parks, shows and tours to generate high volume growth and revenue on behalf of company.


assistant special events coordinator seawolf restaurant                                                                  2007

  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele.
  • actively collaborated in the coordination and organization of bump-in and bump-out stages of weddings, receptions and formal events.
  • strategically coordinated and led teams to efficiently facilitate event preparation and set-up.
  • effectively trained and directed international and domestic staff and actively collaborated in operation functions such as duty delegation and providing guidance/mentoring.


office manager 360 degree realty, ltd.                                                                                                2007

  • responsible for managing guest reservations, check in/out, walk-ins, and employee training for four separate properties.
  • effectively handled customer requests and provided timely complaint resolution to maintain high levels of customer satisfaction.


property manager suites of saugatuck/arrowhead resort/orchard inn & suites                             2007

  • managed a broad range of hospitality operations, including housekeeping, grounds maintenance, personnel, and guest services.


innkeeper saugatuck harbor inn                                                                                                          2007

  • proficiently handled all aspects of daily inn operations, including preparing and serving breakfast for 24 guests.


cultural events assistant city of portage parks & recreation department                  summer 2006-2005

  • successfully collaborated in the planning and execution of city cultural events; responsibilities included set-up/take-down, tour, costuming, catering/food concessions, and money management.

professional education


bachelors of arts in hospitality business michigan state university east lansing, mi                          2008

studied hospitality business & events macquarie university study abroad manly, australia                2007

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