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Yyyyyy x. yyyyyy         

                                              0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                            xxx-xxx-xxxx

abc@xyz.com

 

Operations Manager / Business Development Professional

Financial Analysis ~ Revenue Increases ~ Customer Retention Strategies

 

Strategic Management Executive with expertise in driving business, increasing bottom-line revenues, customer relations, and efficiency best practices eager to contribute to the success of a progressive company. 

 

Qualifications Profile

 

Ø  Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, financial analysis and budgetary planning, tactical product branding and exposure initiatives, sales and marketing methodologies, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.

Ø  Comprehensive understanding of the sales, marketing, and advertising arena due to advanced professional training and experience.    

Ø  Knowledgeable in all facets of brand building to include policy development and implementation, merchandising, advertising and training.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs. 

Ø  Fluent in English, Russian, Georgian.

 

 

 

Functional Competencies

 

Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully leading planning meetings and delivering comprehensive strategies.

Ø  Embrace organization initiatives and mission statement.

Ø  Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner. 

Ø  Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

Ø  Provide staff support and mentoring whenever necessary.

Ø  Skilled at developing and implementing efficiency best practices to increase productivity and reduce overhead costs.

Ø  Ensure that all processes and procedures are completed, quality standards are met, and that operations are profitable.

 

 

Professional Career Track

 

Manager, Papa Carlo s NY Pizza and Pasta                                                                                2004-2009

  Primary responsibilities include development and implementation of internal policies and procedures as well as day-to-day operational protocols.  Specific functions included;

  Utilize knowledge base to analyze financial trends through various metrics and reports including P&L statements,  budgetary plans, Net Operating Income, Inventory Analysis, and Labor Control Data;

  Management of vendor sourcing and relations;

  Recruitment and development of personnel;

  Acted as buyer and maintained viable product mix of styles and price points relevant to customer preferences;

  Responsible for developing marketing strategies for operations;

  Overall management and oversight of employees throughout multiple departments.

 

Owner/Manager, Nick s NY Pizza                                                                                               2002-2004

  Primary responsibilities include comprehensive management and oversight of restaurant operations as well as personnel.  Specific functions included;

  Ensuring Quality Assurance and Environmental standards were maintained at or above state and company requirements at all times;

  Prepared and tested all new recipes for use before implementation to ensure highest standards were met;

  Conducted development and training classes for kitchen personnel on regular basis;

  Acted as Culinary Captain entailing direct supervision of any protocols related to food preparation and service.

 

Manager, Mario s NY Pizza and Pasta                                                                                         1999-2001

  Primary responsibilities included strategic oversight of service and hospitality operations to include hiring, training, supervising and motivating high performance management teams.  Specific functions included; 

  Created and implemented numerous training programs and coaching and evaluation tools to further educate employees as well as establish accountability for performance;

  Developed and executed customer service programs to increase and maintain loyalty and retention;

  Delegated opening and closing tasks to appropriate staff.   

 

Manager, Luchiano s NY Pizza                                                                                                    1996-1998

  Primary responsibilities included effective management of daily restaurant operations and support of staff.  Specific functions and achievements included;

  Scheduled and trained sales and office staff, conducted sales meetings, oversight of operations, as well as attainment of organization sales goals;

  Maintained and analyzed financial reports to ensure solvency and long term viability;

  Conducted Human Resources related functions including recruitment, retention, development, and disciplinary actions as needed;

  Maintained inventory in terms of regular analysis as well as procurement of necessary products and supplies. 

Earlier Experience

 

- Vice President, Golden Fleece, Inc.

- Head of Mining Department, Agency of Technical and Environmental Safety (Republic of Georgia)

 

Academic Training

 

n M.S. C Mining Safety, Mining Institute of Georgia

n B.S. C Electromechanical Engineering, Technical University of Republic of Georgia

 

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