Audit ~ Supervision/Management ~ Front Desk/Office Operations

 

Ø  Offering approximately 18 years progressive experience in the hospitality industry, specializing in auditing and front desk operations; includes 8 years as Night Audit Supervisor

Ø  Expertly manage the audit and balancing of hotel room, tax, food & beverage, phone, entertainment, parking, and related guest charges for quality assurance

Ø  Effectively train, schedule and supervise staff to optimize use of resources, control labor costs and boost operational efficiencies as well as guest satisfaction levels

Ø  Adept in collaborating with cross-functional departments and senior management to maximize guest service, operational and financial performance

Ø  Dynamic communication, problem solving and public relation skills

Ø  Sharp business acumen, with additional experience in independently managing sales, customer service and administrative functions

 

 

NATIONAL AGENTS ALLIANCE-Gaithersburg, MD                                                              2007-Present

Sales Insurance Agent

  Independently represent multiple mortgage protection insurance providers, with full accountability for all sales and administrative operations

  Drive sales through aggressive prospecting, strategic appointment setting, solutions-focused consulting, customized sales presentations, and persuasive negotiation/closing skills

 

WASHINGTON HILTON HOTEL-DC                                                                                         1989-2007

Night Audit Supervisor; 1999-2007

Night Audit; 1989-1999

  Steadily progressed with high-profile hotel in recognition of dynamic performance, assuming increasing responsibilities for managing night audit/front office operations

  Effectively trained, scheduled/assigned and supervised staff as well as collaborated with cross-functional departments and senior management to ensure optimal performance

  Proficiently balanced hotel room, tax, food, beverage, phone, movie, parking, and related guest charges

 

 

Business Administration Major, University of Pittsburgh-PA

Life and Health State Licensures: MD, DC, VA, PA, and AL