career objective                              

results-driven information technology expert eager to contribute superior analytical, problem-solving, and technical skills toward supporting the employer in optimizing operational performance

 

profile                                                

ø  offer more than five years of progressive experience in providing technical support and outstanding customer service

ø  ability to assess and respond to client-specific needs; create and execute complex technological solutions

ø  experience strategically planning and coordinating workflow and human resources for optimal coverage while containing labor costs

ø  consistently achieve critical deadlines while producing top-quality work; ability to balance multiple concurrent projects

ø  design, manage, and troubleshoot networks for file sharing, security, and internet access

ø  dynamic communication, presentation, and relationship management skills

ø  proactive team player equally effective in independent and collaborative environments

 

~ technical proficiencies~

microsoft windows nt and os x operating systems ~ microsoft office products (word, excel, powerpoint, access, outlook) ~ symantec products (security, ghost, etc.) ~ acronis backup/data management software ~ html coding ~ hardware including routers, hubs, switches, gateways

 

professional experience                

best buy co., inc., skokie, il                                                                                                            5/03 c present

geek squad double agent (8/05 c present)

• provide accurate and efficient technical support and on-site computer repairs in a high-traffic environment; cited for outstanding productivity
• install and maintain residential and small business networks and all related equipment
• train staff on technical issues and company policies and procedures

geek squad deputy of intelligence (5/03 c 8/05)

• oversaw company development and operations; delegated assignments to staff
• responsible for quality of all repair and maintenance work
• developed and conducted technical support staff training

 

education                                           

loyola university chicago, chicago, il                                                                                             2003

bachelor s degree in insert field

 

~ professional development~

apple certified help desk specialist (achds)