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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •

dynamic communicatoradministrative professional customer representative

productive, quality-oriented administrative professional eager to contribute exceptional business support, customer service and interpersonal relation skills toward optimizing operations of a progressive organization.



  • offer solid and progressive administrative experience, including expertise in business support, office administration and customer service.
  • demonstrate capacity to provide comprehensive support for all staff including written documentation, database maintenance and financial management functions.
  • adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
  • exhibit strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • proven ability to maintain the highest levels of confidentiality and upholding professional standard of ethics.


key achievements


customer service

  • provide individualized consultation to potential clients, educating them of company products, services and customized plans.
  • consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
  • effectively identify and capitalize on opportunities to penetrate and develop new markets/clients.



  • proven ability to express concepts in ways that lead clients to understand product and service sales presentations.
  • contribute proactive planning, developing, and implementing of sales campaigns and marketing promotions to expand utilization of bank s products and services.


administrative support

  • strategically handled high-volume customer traffic to maximize use of time and resources while meeting client needs.
  • responsible for utilizing assessment and prioritization skills in determining appropriate action for customer complaints and requests.

professional experience


sovereign bank                                                                                                                             1987-2009

new account representative, 1996-2009

head teller, 1990--1992

customer service representative, 1992-1996

         responsible for selecting, ordering and allocating supplies for entire bank branch.

         managed a broad range of customer service functions, from assisting customers in opening new accounts and resolving banking issues to processing transactions in a timely and efficient manner.


professional education

north shore community college lynn, ma                                                                                          1990

associates of arts degree


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