Dynamic Management Professional eager to contribute extensive supervisory, interpersonal, communication and leadership talents toward supporting a progressive employer in optimizing business productivity and bottom-line performance.

 

 

        Broad-scope business experience inclusive of operations management, marketing, promotions, customer service, public relations, and financial administration.  

        Extensive experience in staff management and team-building; coach, guide, lead, and inspire staff to achieve productivity excellence.

        Decisive problem solver with a demonstrated track record of executing innovative solutions and process improvements to meet defined business goals and fortify client relationships.

        Create, coordinate and implement operational policies, strategies, and procedures to streamline/expedite operations, reduce and control costs, and enhance market positioning.

        Able to relate effectively to a wide range of people, establish immediate rapport, and cultivate long-lasting relationships crucial to advancing business growth and profitability.

        Excel at driving efficient and collaborative efforts among cross-functional teams, orchestrating multiple projects concurrently, and controlling budgets and spending.

 

 

Marketwire, Calgary, Alberta, 2007 to Present

Client Relations Manager

         Reliably manage approximately $1M annually in account revenue, consistently ensuring 100% customer satisfaction to meet or surpass sales goals.

         Leverage innovative and high-impact sales techniques via phone, email and in-person to capture client interest and secure new business.

         Foster, nurture and maintain excellent customer relationships, playing an integral role in achieving 99% client retention rate.

         Discuss, analyze and precisely identify clients needs and persuasively explain benefits of Marketwire services.

         Visit potential clients and deliver informative and compelling sales presentations to win new accounts.

 

Continued

 

 

 

 

Yyyyyy x. yyyyyy ~ Page 2 of 2

 

Professional Experience continued

 

Sheraton Suites, Eau Claire, Calgary, Alberta, 1999 to 2007

Supervisor C Fionn MacCool s Irish Pub          (1999 to 2007)

• Spearheaded pub operations with full accountability for profitability, compliance, staffing, and budget administration.  
• Prepared employee work schedules, and provided training, mentoring, coaching and daily management to elevate team cohesiveness and morale.
• Created and implemented business plans and marketing strategies to increase traffic and maximize sales and profitability.
• Accurately tracked expenses to ensure cost containment and adherence to budget.
• Partnered with franchise marketing representative to execute special promotions.
• Participated in bi-annual management meetings to evaluate progress toward financial goals, heighten employee satisfaction, and recognize staff displaying outstanding performance.
• Established cooperative relationships with suppliers and negotiated contracts.
• Directed design and production of visually-appealing point-of-sale (POS) brochures and promotional materials.

 

Local Store Marketing Coordinator          (2006 to 2007)

         Created in-house and external promotions and marketing strategies to attract new business and increase revenue growth.

         Strategically teamed with corporate sponsors to execute mutually beneficial marketing and promotional efforts.

         Actively assisted in planning, developing, launching and managing customer appreciation events and tournaments to drive business.

 

Prior background includes contract assignment as Administrative Assistant for ABC Corries, Calgary, Alberta.

 

 

General Administration Diploma with Honours, Mount Royal College

(Key Studies: Marketing; Human Resources; Management; Accounting)

 

W.H.M.I.S.  (Workplace Hazardous Materials Information System)

 

Volunteer, Alberta Service Intervention Program (ASIP)

 

Event Registration Manager, International Association of Business Communicators

 

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Company

Address

City/State/Zip

 

Dear ______________:

 

I am currently seeking a challenging career opportunity in a <insert job title/position> capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As indicated in the accompanying resume, I bring to you a significant background in account management and client service, well-developed expertise in daily business leadership, and a solid ability to train, motivate, empower and manage highly productive staff members. To complement these qualifications, I offer keen organizational, planning, prioritization, and relationship-building skills which are paramount in a <insert job title/position> role.   

 

As a proactive contributor to your organization, you will find me to be an industrious, conscientious and personable professional as well as a stellar leader committed to supporting you in achieving your objectives through superior performance and initiative. I am confident that I could be a valuable asset to <insert name of organization>, and look forward to interviewing with you in the near future.

 

Professional regards,

 

 

 

Yyyyyy x. yyyyyy