performance-focused banking professional and business development strategist with over 10 years in the merchant services sector. eager to contribute practical experience toward actively supporting a dynamic organization in maximizing results. demonstrated ability to increase corporate bottom line by identifying and communicating business-critical information. strong background in implementing improvements that reduce costs and increase revenue. solid track record of managing relationships with teams and providing superior service to customers and business partners.
seeking a position as a sales director for large-scale credit card processing company.
ø strong credit processing background with the ability to work independently on multiple projects simultaneously with specialized knowledge of outside sales methodologies, client development practices, presentation skills, as well as forming collaborative relationships both internally and externally. recognized as a leading merchant services representative in the market.
ø comprehensive understanding of the credit processing arena due to advanced training regarding information management, communications, and marketing practices. understands how to utilize this knowledge for the benefit of the merchant.
ø excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.
ø competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.
ø consistently focus on ensuring development of high-standard operational protocols.
ø proven ability to adapt strong process knowledge and technical skills to diverse organization needs.
ø technology savvy and proficient in multiple software applications and platforms.
ø demonstrate dynamic leadership qualities and strong communication skills in successfully steering financial planning meetings and delivering comprehensive strategies.
ø possess strong consumer credit, finance, sales, compliance, and sales presentation skills.
ø develop expert plans of action according to specific financial needs, both expeditiously and effectively.
ø ensure critical internal and regulatory compliance as well as data integrity/quality control.
ø capable of in-depth research and data analysis with the purpose of improving efficiency best practices and productivity.
ø embrace company initiatives and lead process integration efforts throughout various departments.
ø develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant issues in a proactive manner.
ø stay abreast of most up-to-date financial trends and data in order to offer most viable recommendations to clientele base.
ø successfully contribute to business development by using proactive prospecting techniques to generate sales, applying advanced communication and interpersonal relation skills.
ø use knowledge of markets to effectively introduce products and services.
ø strategically diversify revenue streams and grows sales by expanding primary service lines into new markets.
ø created and implemented all internal policies for merchant sales department (first security)
ø increased residual income from zero to $30k+ monthly (first security)
ø directly responsible for recruiting credit processor and formed strategic partnership and negotiated all pricing and products for company utilization (first security)
ø organized and trained regional support team to recognize sales opportunities and promote merchant services in respective markets (first security)
ø recognized as top sales specialist and was tasked with responsibility for opening additional site in another state (elavon)
director of merchant sales, first security bank 2008-present
developed and launched a fully functional merchant services department within a regional bank with 64 branches and $3 billion in assets.
built a portfolio of 483 merchant customer accounts and net sales volume of over $105 million within 18 months of launching the program and contributed a residual stream to the bank of $30k monthly.
wrote all internal policies for merchant services.
created and led a cross-functional team within the bank to source merchant prospects and book accounts to the banks portfolio.
regional account executive, elavon, inc. 2002-2008
covered arkansas and at time tri state area for regions bank.
worked closely with commercial lenders, private banking, cash management, trust and retail banking to maximize sales opportunities.
face to face, cold called, phone sales that lead to being top sales rep and recognized for sales and leadership skills.
electronic banking manager, midsouth bank 1998-2002
implemented policy changes that increased atm/debit card and merchant income by 60%.
decreased past dues to less than 1% for plastic portfolio.
reconciled multiple gl s daily and balanced the revenue.
managed atm machines, atm/debit cards and merchant services.
wrote policies for merchant services and credit card operations.
n coursework completed, arkansas state university
n member c jonesboro chamber of commerce
yyyyyy x. yyyyyy
xxx-xxx-xxxx / firstname.lastname@example.org
name here of recipient
name here of company
dear recipeint name:
recent research into company name prompted me to immediately update my resume for your review. based on my knowledge of this company, i am very interested in interviewing for state position you are seeking. i offer years of progressive advancement in key roles as a merchant services director and business development executive within the banking sector.
i am skilled at providing expertise regarding comprehensive tasks including budgetary analysis and strategic growth, project management, training and development, financial analysis and viability analyses, hiring and retention protocols, client support, research, and a strong background in all aspects of human capital development. i am astute at developing streamlined processes that will increase operational productivity and reduce the occurrence of costly errors. i have worked as a support expert in various forms, so i understand many functional aspects of finance and operations from many levels and vantage points.
additionally, i am an exceptionally hard worker and my peers consider me a strong team player. my enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers. i am also capable of assimilating into a new environment easily and feel that i could quickly become part of your team. i enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. i am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.
after your review of my resume, i hope you will agree that this would be a mutually beneficial arrangement. i plan to call you early next week. at that time, i can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting. please contact me sooner if you wish to talk before then. i look forward to speaking with you.
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