ø customer-focused, service-oriented leader and team player offering numerous years of experience in retail sales and management; 15 years of recent entrepreneurial experience in the coffee industry
ø highly experienced in driving all aspects of retail operations, from customer service, merchandising, sales, and marketing to staffing, purchasing, inventory control, and financial management/p&l
ø effectively recruit, train and direct top-performing sales and customer service teams
ø dynamic communication, relationship building and problem solving skills
ø excel in maximizing productivity, efficiency, customer satisfaction, and bottom-line profits
owner manager, captains cup espresso-lynnwood, washington 1993-present
productively steer full scope operations of store specializing in coffee, coffee bean, baked good, and italian soda products, with an emphasis on maximizing customer satisfaction through quality service; hold p&l accountability
spearhead marketing, advertising and promotional initiatives vital to driving sales and market leveraging
proficiently manage inventory and source vendors to procure superior products at competitive prices
ensure critical compliance with health, sanitation and safety standards; awarded best off-premise food service by snohomish county health department
assistant manager, bartell drug co.-seattle, washington 1992-2000
in recognition of superior job performance, steadily progressed with company to assume managerial responsibilities for high-volume store
effectively trained, coordinated and led a dynamic team focused on delivering superior customer service
strategically monitored and ordered merchandise to maintain optimal stock levels and product mix based on consumer buying trends
efficiently managed cash/receipts and prepared daily bank deposits
assistant manager, kuppenheimer men s clothier-denver, colorado/seattle, washington 1989-1992
actively collaborated with store manager in directing store operations, including staffing and merchandising
delivered quality customer service in identifying needs, presenting product recommendations, assisting with fittings, and facilitating sales transactions
store manager, open country- boulder, colorado 1980-1989
successfully managed inventory and merchandising for large retail shoe company
concurrently trained and supervised staff and applied working knowledge of accounting principles toward processing payroll
hiring agent name
i am currently seeking a challenging new retail position in the coffee industry. to acquaint you with my qualifications, i am submitting my resume for review. in advance, thank you for your time and consideration.
as demonstrated, since 1993 i have owned and operated captain s cup espresso, with responsibilities ranging from customer service, sales, marketing, and merchandising to purchasing, inventory control and p&l. i offer extensive product knowledge as well as a solid understanding of the industry, market and competitor activities, and am confident that this background, combined with years of prior retail management experience, will be an asset to your company. i excel in building profitable customer relationships, effectively build and lead client-focused teams and excel in maximizing sales and profits.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i welcome the opportunity to discuss how my qualifications support your needs, and look forward to interviewing with you in the near future.
yyyyyy x. yyyyyy
i would like to thank you for providing me the opportunity to interview with you and discuss the exciting (title of position applying for) position currently available with your company. having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.
as discussed, i am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff. i believe you will find my dynamic (list a few skills/qualifications relevant to the position) skills vital to your operations and look forward to contributing to your success.
should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. again, thank you for the enlightening interview. i look forward to your response.
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