yyyyyy x. yyyyyy                                                     0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

objective

productive, quality-oriented travel management professional eager to contribute exceptional executive support, office management and project administration skills toward optimizing operations of a progressive organization.

 

career profile

ø  over 20 years of travel coordination and administrative experience.

ø  bachelor of arts degree in public relations and currently pursuing procurement certification.

ø  upcoming project management professional (pmp) certification.

ø  focus on building and maintaining exceptional client relations.

ø  well-versed in training and development.

ø  certified government travel professional; expert in government travel regulations.

ø  award-winning record of progression to assignments of increasing authority and responsibility. 

ø  winner of multiple awards for proficiency, leadership and mentoring.

ø  skilled in complex policy, procedures and process improvement.

ø  comprehensive grasp of business management and foreign relations administration.

ø  outstanding communications and presentation skills.

ø  proficient in advanced business software, including ms office suite, html, xml, javascript and apollo/sabre airline reservation systems.

ø  expertise in providing support to senior management.

ø  fluent in english and spanish.

ø  well-organized multi-tasker with strong detail orientation.

 

professional experience

agility dgs                                                                                                                                2009 - present

global travel manager

      directed operations of travel program, including hotels, and outsourced corporate travel agency.

      oversaw $5mm annual travel budget and monthly travel agency mis reports.

      established contracts with legacy carriers such as american airlines, delta and united airlines.

      managed global american express corporate card program with over 300 cards.

      developed training procedural manuals for get there online booking system.

      subject matter expert in government travel regulations, federal acquisition regulations and travel reimbursements.

      launched use of bta/meeting cards to track travel vs. meeting expenses.

 

bcd travel                                                                                                                                     2000 - 2008

proctor & gamble account manager latin america

      oversaw $20mm travel budget and client relationships for ten offices throughout latin america.

      implemented get there online booking and quick reference guide in both spanish and english.

      coordinated revised latin american travel program, conference calls and individual bcd offices.

      trained travel counselors in customer service techniques.

      bcd travel eagle award, 2007.

 

 

 

yyyyyy x. yyyyyy

page two

 

 

inter-american development bank                                                                                                    2000 - 2008

branch manager, 2006 - 2008

operations supervisor, 2000 - 2006

      coordinated operations of 11 travel counselors, rate desk, hotel desk and support staff.

      oversaw monthly telephone service level, reservation accuracy and customer satisfaction concerns.

      maintained vendor relationships, assisted in negotiation of airline contracts and conducted customer surveys.

      booked bank s annual meeting at different location each year and negotiated special airfares.

      assisted in development of and administered get there online booking application.

      played key role in roll-out of getthere program.

 

 

other experience

prior to 2000, employed by american express in capacities as onsite team leader, united states department of state, onsite international tariff specialist, inter-american development bank, onsite international travel coordinator, world bank, onsite international vip counselor, international monetary fund . american express mentoring program and amex quality leadership award. other background with united airlines as international reservation sales representative with latin american recognition award.

 

 

education & certifications

university of virginia, falls church, va

procurement certification course, currently studying

leadership seminar series certificate, 2005

 

george mason university, fairfax, va

journalism course, 1990

 

universidad autonoma de centro america, san jose, costa rica

bachelor of arts, public relations

 

 

 

certified government travel professional, 2009

topaz international rate certification, 2000

the art of supervision (american express management course), 1999

lufthansa airlines international rate certification, 1995

american airlines sabre reservation system, 1995

united airlines tariff certification, 1991

united airlines international reservation certification, 1990

united airlines apollo reservation system, 1990

 

 

yyyyyy x. yyyyyy                                                     0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a travel management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include a b.a. degree and in-depth experience in the international travel sector.  to complement this background, i possess demonstrated expertise in travel program management, training, international operations, vendor negotiation, scheduling, task prioritization, work assignments and quality control, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

attachment