yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

abc@xyz.com

(xxx-xxx-xxxx

career objective

highly proficient health care management professional eager to contribute superior customer service, business development, and information management skills toward supporting a progressive facility in optimizing financial and operational performance

profile

ø  strong experience in driving admissions, member enrollment, budget administration, data analysis, staff development, and compliance operations

ø  solid background in developing policies and standard operating procedures in line with corporate objectives

ø  demonstrated ability to create effective tools for tracking and improving program performance; extensive training in managing health care delivery systems  

ø  successfully identify and capitalize on opportunities to penetrate and develop markets; cultivate long-term business relationships with community organizations and referral sources

ø  build, train, and lead knowledgeable, top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  utilize technical expertise to streamline processes and effectively manage high volumes of confidential and shared information; develop and manage databases and systems

ø  facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  dynamic communication, presentation, negotiation, and relationship management skills

education

university of phoenix   

master of business administration in health care management                                                                                   2005

bachelor of science in e-business                                                                                                                              2003

professional experience

university of phoenix                                                                                                                                     2001 c present

adjunct faculty (2008 c present)

academic counselor (2004 c 2010)

admissions coordinator (2001 c 2004)

• promoted to position as academic counselor responsible for coordinating and providing academic, career, and personal counseling programs for  undergraduate and graduate students
• applied depth of knowledge regarding university programs towards advising existing and prospective students on admissions and degree completion requirements across all areas of study
• developed and executed initiatives employing multiple tactics to strategically increase program enrollment and student retention; delivered winning presentations to large and small groups
• accurately forecasted program needs and enrollment trends to appropriately allocate counseling center resources
• ensured compliance with all federal, state, and local privacy laws, as well as university policies regarding the handling of confidential information

 

medical group management association                                                                                                             1989 c 2001

data audit manager (1999 c 2001)

membership manager (1997 c 1999)

data audit / qc specialist (1989 c 1997)

• in recognition of outstanding performance, steadily progressed within the premier membership association for professional administrators and leaders of medical group practices to attain ultimate position entrusted with a broad scope of responsibilities, including database systems support, data auditing, information security, user training, budget administration, and customer service
• established data and system capabilities expectations and policies; created systems and content, proactively tracked and verified accuracy of data input and output, coordinated all aspects of data auditing procedures, investigated and resolved any issues, and ensured security and integrity of database systems
• developed business rules governing member data, implemented proprietary end user security applications, monitored usage statistics, and maintained enterprise-wide email list servers
• designed and conducted periodic refresher trainings and worked closely with interdepartmental teams to promote improved knowledge and utilization of systems
• served as authority and key point of contact for escalated customer complaints; maintained exceptional levels of customer satisfaction
• as membership manager, oversaw membership representatives in daily activity and drove all new member processing, member record adjustments/updates/corrections, reinstatements, cancellations, and prospecting