Results-driven Development Professional eager to contribute expertise in Business Analysis and Holistic Client Relations toward actively collaborating with a dynamic organization in increasing productivity and efficiency of administrative functions.
Human Capital Development
Strong Business Acumen
Evaluation and Needs Assessments
Ø Comprehensive understanding of training environment with specialized skill set in evaluation, implementation and follow up.
Ø Strong development background with the ability to work independently on multiple projects simultaneously.
Ø Skilled at designing and implementing strategic plans to increase productivity and team cohesion.
Ø Uses knowledge of various company protocols to support executive management and foster relationships.
Ø Technology savvy and proficient in numerous applications and platforms including; MS Office, LiveMeeting, Outlook, AS400, Cognos, JD Edwards, WebEx and Kronos.
Ø Fluent in English and Spanish.
Ø Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.
Ø Capable of in-depth research and data analysis with the purpose of improving efficiency best practices and productivity.
Ø Embrace company initiatives and lead process integration efforts throughout various departments.
Ø Increase information sharing between executives, middle management, and staff through strategic communication protocols.
Ø Proactively educate and motivate employees to work with clear goals, vision and purpose.
Ø Identify client needs in order to effectively train and develop based on in-depth needs analysis.
Ø Drive efforts to identify and implement service behaviors designed to improve overall customer experience.
Ø Provide training support regarding operational analysis, sales and marketing protocols, team building, and customer service methodologies.
Regional Analyst, Terminix International 2002-Present
Primary responsibilities included comprehensive oversight and training support of 16 business units.
Coordinated employee responsibilities and teams, employee training as well as strategic planning and problem solving methodologies as well as product differentiation programs.
Develop training materials geared towards customer service reps for quarterly education seminars
Implement corporate initiatives and train field employees on initiatives.
Provide effective communication both written and oral to field employees regarding system updates, policy changes, and/or business process changes as well as perform due diligences for acquisitions as needed.
Perform weekly branch visits to identify opportunities for improvement in areas such as streamlining business processes or admin/customer service training.
Audit branches to verify Sarbanes Oxley compliance and Terminix company policies and procedures.
Responsible for acquisition data integration into AS400 system.
Ø MBA C Executive Leadership (Pending 2011), Wesley College
Ø BBA (Graduated Cum Laude, Deans List, Professors Award), Lincoln University
Ø Certification C Six Sigma Greenbelt
Ø Certification C Certified Trainer for DDI, Development Dimensions International: Customer Service Plus Soft Skills
Yyyyyy x. yyyyyy
xxx-xxx-xxxx / firstname.lastname@example.org
NAME HERE OF RECIPIENT
NAME HERE OF COMPANY
Dear RECIPEINT NAME:
Recent research into COMPANY NAME prompted me to immediately update my resume for your review. Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles in Training and Development, Business Development, Compliance and Quality Assurance, Operations and Management. I am now actively seeking a new application for my specialized background.
I am skilled at numerous human capital development processes including evaluation, program design, and continuous follow up to ensure knowledge retention and practice. Additionally, I have experience in management, strategic planning, executive support, implementing efficiency best practices, and various operational and administrative functions. I am astute at developing streamlined processes that will increase operational productivity and reduce the occurrence of costly errors. I have worked as a support expert in various forms, so I understand many functional aspects of organizational support.
I am an exceptionally hard worker and my peers consider me a strong team player. My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers. I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team. I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.
After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement. I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting. Please contact me sooner if you wish to talk before then. I look forward to speaking with you.
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