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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000




Patient Account Representative

Results-driven leader eager to contribute talents toward actively supporting a progressive organization in optimizing performance.


Qualifications Profile


Ø  Over 21 years of office operations, management, medical documentation and tracking.

Ø  Solid background in Accounts Payable, Accounts Receivable, payroll and reconciliations.

Ø  Excel in strategically prioritizing, planning and managing projects and workflow to optimize efficiency and meet critical timelines.

Ø  Familiarity with medical terminology, coding, insurance claim process and benefits administration.

Ø  Strategically coordinate and collaborate with insurance companies and customers to maximize performance in facilitating operational goals.


Academic Credentials


Washington Business Academy


Technology Skills


CBSI, Medical Manager, Microsoft Office Suite, AHLTA, CHCS, QuickBooks


Employment Background


Medical Appointment Clerk & Patient Service Representative, Signature Performance, Andrews AFB, MD                                                                                                                   2009 - Present

  • Assist active and retired military patients with appointment scheduling.
  • Coordinate telephone messaging and consultations.
  • Pull records for security clearances and miscellaneous administrative duties.

Insurance & Billing Coordinator, Drs. Andersen and Maanavi LTD, Fairfax, VA           2004 - 2009

  • Oversaw Accounts Receivable, processed fee payments and coordinated credentialing.
  • Managed insurance issues and communicated with insurance companies.
  • Scheduled appointments, followed up on inventory and collaborated with other businesses.
  • Organized pre-certified patients for surgery and aided Supervisor with QuickBooks entries.

Billing & Administrative Assistant, Dr. Padder, Laurel, MD                                            2002 - 2004

  • Answered phones, drafted correspondence and posted payments from insurance companies.
  • Helped with Accounts Receivable and managed percentage of office profits daily.
  • Collected and compiled data for patient records for insurance purposes.
  • Explained insurance benefits and handled insurance company calls.

Client Service Representative & Billing, American Medical Laboratory, Chantilly, VA 1989 - 2002

  • Managed large volume of phone calls from patients, insurance companies and doctors.
  • Completed documentation and medical billing, as well as provided clerical support.
  • Performed basic patient assessments and processed medical claims.

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000









Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging position as a Patient Account Representative and am submitting my resume for your review.  In advance, thank you for your time and consideration.


As demonstrated, I have been involved in medical documentation, billing and account management for 21 years, with responsibilities ranging from processing billing and tracking data to corresponding with insurance companies.  I believe my solid professional experience illustrates my knowledge of proper practices, principles and systems, and combined with my strong project management and interpersonal relation skills I am confident I can contribute to your company as a member of your staff.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I welcome the opportunity to interview with you at your earliest convenience, and look forward to your response.







Yyyyyy x. yyyyyy




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