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Operations Manager

Financial Analysis ~ Customer Service ~ Supervision & Oversight


Dynamic leader with demonstrated success in management and operations.  An effective leader, a fiscally responsible operator, and most of all, a customer driven professional, capable of managing large teams and performing above company standards.  Especially astute at teaching others how to develop a customer-centric attitude as well as designing and implementing loyalty and retention programs to increase bottom line revenues.   


  Operations Expertise

  Quality Assurance

  Retention Strategies

  Cost Control



  Financial Analysis

  Data Analysis

  Inventory Analysis

  Payroll Analysis

Cross-Functional Leadership

  Customer Loyalty Expert

  Training & Development

  Networking Focused




Qualifications Profile


Ø  Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, financial analysis and budgetary planning, tactical product branding and exposure initiatives, sales and marketing methodologies, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.

Ø  Comprehensive understanding of the sales, marketing, and advertising arena due to advanced practical and academic training. 

Ø  Knowledgeable in all facets of brand building to include policy development and implementation, merchandising, advertising and training.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.




Functional Competencies


Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

Ø  Embrace organization initiatives and mission statement.

Ø  Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner. 

Ø  Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.

Ø  Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

Ø  Provide staff support and mentoring whenever necessary.





Professional Career Track


Customer Service Associate, JCPenney                                                                               2009-Present


  Primary responsibilities include development and implementation of efficiency best practices in order to handle all customer requests in a proactive manner.

  Maintain stock and appearance of department.

  Process checks and credit purchases.

  Handle returns, exchanges and customer complaints.

  Achieve status of highest in store for catalog referrals.

  Confer with customers by telephone or in person in order to provide information about products and services.

  Solicit sale of new or additional services or products.

Assistant Manger, Toor Transport Service, LLC                                                                        2008-2008


  Primary responsibilities include comprehensive management and oversight of multiple aspects of operations;

  Conducted various operational and administrative duties including payroll, budget and financial analyses, staff training, and departmental cost control;

  Responsible for staff development, hiring, recruitment, retention strategies, and corrective actions plans;

  Designed and implemented numerous programs that significantly increased Net Operating Income;

  Maintained and exceeded state health and safety regulations;

  Effectively managed employees in all areas of site operations;

  Developed and implemented various customer service and loyalty training programs for staff.


Manager, Tracy Petro, Inc.                                                                                                           2007-2008


  Primary responsibilities included strategic and daily operations with numerous financial abd strategic planning responsibilities.                                                    

  Conducted recruitment, training, supervision and motivation of high performance teams; 

  Created and implemented numerous training programs and coaching tools to further educate employees as well as establish accountability for performance;

  Skilled in budgeting and sales forecasting with P&L responsibility, contract negotiation and cost reduction.


Earlier Experience


Manager, Game Spot Etc.                                                                                   


  Primary responsibilities included effective management of daily operations and support of staff.  Specific functions and achievements included;

  Managed operations in a fiscally responsible manner in order to maintain solvency and viability of business;

  Analyzed daily production reports for sales, and payroll.

  Recruited, trained, and motivated employees.

  Communicated with buyers on special purchases and returned items.

  Monitored sales, and displayed merchandise.


Administrative Assistant, Teg Micro Technology, Inc.                                                                                   


Education / Special Skills


n B.A. C Business Administration (Human Resource Emphasis), Devry University

n A.S. C  Computer Graphics, Modesto Junior College

n Technology Skills: Windows XP, Vista, Microsoft Word, Excel, PowerPoint and multiple Internet browsers.

n Language Skills: Fluent in English, Punjabi, Hindi.



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