Hiring Agent Name
I am currently seeking a challenging career opportunity as a (INSERT JOB TITLE/POSITION) and am submitting my resume for your review. In advance, thank you for your time and consideration.
In addition to a B.A. Degree in MIS and Business, I bring to you a decade of experience in technology-driven roles, proficiency in providing complex technical support, and a strong ability to complete project initiatives within expected timelines, budgets, and unique client requirements. To complement these qualifications, I offer well-developed strategic planning, analytical, management, and end user relations skills which are essential as a (INSERT JOB TITLE/POSITION).
As a proactive contributor to your organization, you will find me to be a results-focused professional and stellar leader committed to supporting you in achieving business goals and objectives through impressive technical acumen, strong forward thinking abilities, and unwavering dependability. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
IT Professional eager to contribute excellent project management, personnel leadership, and system administration expertise toward supporting a dynamic company in optimizing performance.
Solid experience in a broad range of IT arenas spanning client support, hardware/software upgrades, data center operations, migrations, and system administration.
Proven capabilities in coordinating and managing people and projects with a constant focus on heightening organizational productivity and controlling costs.
Adept at network and system performance tuning and applying disaster recovery strategies and contingency plans to safeguard vital information.
Meticulously achieve and maintain unparalleled responsiveness to critical business needs, ensuring first-rate customer satisfaction through seamless communication and cooperation.
Exemplary capabilities in scrutinizing, diagnosing and rectifying complex technical errors and issues and thoroughly documenting procedures.
Excel at installing, configuring, and maintaining hardware, software, mobile devices and peripherals, deploying effective technology solutions, and facilitating strong end user relations.
GEA Process Engineering, Hudson, WI, 2005 to Present
Spearhead system administration for 100+ servers spanning data centers in USA, Mexico, Argentina and Brazil.
Direct, motivate, and supervise five technical support associates providing excellent and attentive service to 750 end users.
Strategically partner with PMO (Project Management Office) on standardizing processes, procedures and policies including naming conventions for Active Directory organizational units, users, computers, and servers.
Led virtualization of multiple physical servers to decrease electricity and hardware costs while enhancing availability.
Expeditiously migrated servers and workstations to Active Directory network which drastically improved communication among business units worldwide.
Leveraged impressive versatility in coordinating and providing support to wide range of systems, software, mobile devices and workstations.
Captured significant cost savings by consolidating bills and negotiating pricing on software and services.
Yyyyyy x. yyyyyy C Page 2 of 2
Professional Experience continued
Masterswitch IT, Minneapolis, MN, 2003 to 2005
Provided onsite technical support to broad client base including non-profit organizations, health care offices, and companies in diverse industries.
Troubleshot and swiftly rectified issues with PCs, servers, networks, and software.
Resourcefully introduced tablet PCs at doctor s offices to streamline patient records management and improve accuracy.
Performed numerous system and software upgrades and migrations.
Best Buy, Inver Grove Heights, MN, 2001 to 2003
Contributed polished analytical talents toward administering PC repair services and software and hardware upgrades on behalf of in-store Geek Squad .
Consistently provided high-quality customer service and recognized by supervisor for exemplary performance and capabilities in efficient issue resolution.
B.A., Management of Information Systems and Business
Metropolitan State University, St. Paul, MN
Microsoft Certified IT Professional (MCITP): Enterprise Administrator
Project Management Institute (PMI)
League of Professional System Administrators (LOPSA)
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