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Yyyyyy x. yyyyyy

Address, City, State Zip ~ Telephone ~ Email

 

                                       Profile                                     

 

Qualified manager with unique combination of expertise in leading bank operations, supervising employees, and financial management, including report generation, bank / check reconciliation, and balancing cash / credit transactions. Recognized as a strong leader of cross-functional teams. Identify and implement leading business solutions that propel sales revenues to new levels. Astute leader able to forge solid relationships with customers, staff, vendors, and upper-level management. Core competencies include:

         Branch Settlements/Audits

         Policy & Procedure Development

         Inventory Management/Control

         Marketing & Promotion Plans

         Professional Development Programs

         Profit and Loss Management

         Team Building & Leadership

         Customer Relations and Satisfaction

         Sales & Revenue Optimization

         Competitor Analysis

Technical competencies include Microsoft Word, Excel, PowerPoint, Internet, and Windows. Fluent in Portuguese, and Spanish.

                               Relevant Experience                            

 

Operations Supervisor

Webster Bank - CT October 2006 to 2007

         Held accountable for branch achieving its annual sales and customer retention goals. 

         Coached sales staff, developed direct marketing plans for the branch, tracked and celebrated sales success and conducted weekly sales meetings with all branch staff. 

         Built effective relationships with business partners, working closely on customer acquisition strategies and retention efforts and developed new marketing campaigns. 

         Focused on protecting the bank and its employees; represented the Bank at various community functions to further enhance its image and develop additional business.

         Managed a book of clients, with emphasis on cross selling and deepening customers relationship with the bank; focused on building and retaining relationships through specific customer contact and sales goals. 

         Developed existing client relationships and prospected for new business. 

         Ensured customer service in the branch is conducted according to the bank s service excellence standards. 

         Built and developed branch sales staff by recruiting, hiring, mentoring and, using the performance management system, coaching staff to exceed their annual objectives. 

         Directed staffing and administrative functions including, performance appraisals, promotions, salary recommendations, and terminations. 

         Limited branch risk to preventable losses by ensuring that all branch staff is vigilantly aware of suspicious activity and that they are current on operational changes. 

         Made sure branch adhered to operational policies, compliance requirements, and security measures. 

 

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YYYYYY X. YYYYYY / PAGE 2 of 2

 

Senior Customer Service Associate

People s Bank, Naugatuck, CT 2005 C 2006

         Delivered stellar client relations to generate repeat business and higher customer satisfaction scores.

         Promoted diverse banking products that meet a variety of personal and business financial needs; generate revenues through checking / savings accounts, money markets, loans, IRA / special investment products.

         Examined deposits, withdrawals, and checks for endorsements to verify legality and integrity of documents.

 

                            Additional Experience                           

 

Laborer Foreman

Earth Technologies INC., North Haven, CT 2007 C Present

         Engage in strenuous physical labor involving heavy equipment operation during excavation, trenching, shoveling, and dump truck driving; complete surveyor work.

         Inspect and replace gas, power, sewer, water, and fire lines and keep superintendent aware of all federal and state environmental violations.

 

 

                          Professional Development                       

 

  • Laborers International Union of North America Local #675
  • OSHA 10 Certification

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Yyyyyy x. yyyyyy

Address, City, State Zip ~ Telephone ~ Email

 

<Date>

 

 

<<First Name>> <<Last Name>>

<<Title>>

<<Company>>

<<Street Address, Suite #>>

<<City, State Zip Code>>

 

Dear <<Courtesy>> <<Last Name>>,

 

Attached is my r sum highlighting my accomplishments in a banking career that now spans 3+ years as an Operations Supervisor and Customer Service Representative with expertise in management, client relations, and banking. I possess the necessary verbal and written communication skills, demonstrated interpersonal skills, and proven training, instructional and professional development expertise. I am consistently improving processes, reducing expenses, and increasing the value of employee performance through successful training and coaching. My success is based on my ability to manage tasks and priorities; assign tasks, monitor and evaluate performance; coach and develop employee capabilities; and make recommendations as necessary. Many of my past employers would consider me a valuable member of their staff always generating new ideas for improved performance and seeking new methods to increase customer satisfaction.

 

During my career, I ve gained notable experience leading and training other employees in the appropriate procedures related to the overall administration of a financial institution. My professional background also includes a proven expertise in expediting projects, interpreting complex rules and regulations, and effectively communicating with upper management and personnel, verbally and in writing.

 

My duties as Operations Supervisor for Webster Bank consist of coordinating operations of a complex, interrelated, and interdependent nature, where unknowns and numerous contingency factors were involved. With this experience, I formulate policies and procedures relevant to daily operational and special organizational program based on information of a conceptual nature from varied and complex sources. With vast knowledge of the principles and techniques of administrative management including organization, planning, staffing, training, and reporting, I also bring a strong background in personnel management to your organization.

 

My aptitude for evaluating complex problems and reviewing related information to develop viable solutions would be of great use to your organization. I welcome more discussion about how my skills can help in meeting the goals and objective of your organization. Until then, should you have any additional questions feel free to contact me at your convenience.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

Enclosure

Yyyyyy x. yyyyyy

Address, City, State Zip ~ Telephone ~ Email

 

<Date>

 

<<First Name>> <<Last Name>>

<<Title>>

<<Company>>

<<Street Address, Suite #>>

<<City, State Zip Code>>

 

Dear <<Courtesy>> <<Last Name>>,

 

I would like to thank you for providing me the opportunity to interview with you and discuss the exciting <<Name of Position>> position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.

 

As discussed, I am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your team. I believe you will find my dynamic leadership, fiscal management, and operations oversight skills vital to your growth as a corporation and I look forward to contributing to your success.

 

Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me soon. Again, thank you for the enlightening interview. I look forward to your response.

 

Sincerely,

 

 


Yyyyyy x. yyyyyy

 

 

 

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