yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
motivating leader exploring opportunities to contribute dynamic operations, administration, business development, database and managerial skills in a challenging financial institution administrative management assignment.
ø a.a., business.
ø upcoming b.s., business administration.
ø over 17 years of diversified career business background in banking and with the u.s. army reserve.
ø comprehensive understanding of banking business and operations management.
ø adept in database administration.
ø career built with such global leaders as jp morganchase and countrywide.
ø proven accomplishments in brokered cd s.
ø tasked to manage in excess of $200mm in accounts.
ø expertise in cashiers checks and commercial wire transfers.
ø have successfully processed over $250mm in wires.
ø effectively facilitate return items investigations, database reconciliations and item processing.
ø excellent facilitator and communicator.
ø outstanding capacity in customer service.
ø well-organized multi-tasker with strong detail orientation.
ø proficient in advanced business software applications including ms office suite, quickbooks and pay cycle.
ø capacity in accounting and sales.
countrywide bank, ft. worth, tx 2006 - present
recruited to oversee and manage brokered cd accounts, ex- fhlb/ institutional each containing over $100mm in individual accounts.
orchestrate and direct remote cashier check process (ccod) maintaining and monitoring processing of over 200 cashier s checks daily.
ensure reconciliation of daily operations of cashier check account holders.
deliver exceptional customer service to commercial clients on a consistent basis.
effectively ensure critical administrative support to management.
tasked to lead social committee and monthly department functions producing improved employee morale.
innovative mobility solutions, dallas, tx 2004 - 2006
retained to supervise five-member account team providing service to major commercial customers.
administered and distributed payroll utilizing quickbooks and pay cycle.
successfully resolved complex customer telecommunications requests.
initiated strong repeat and new sales revenues while ensuring high levels of customer satisfaction.
yyyyyy x. yyyyyy
jpmorganchase, arlington, tx 1998 - 2004
return items investigator ((1999-2003)
promoted to lead team of ten professionals.
facilitated high-dollar return items some exceeding $10,000.
established and managed positive relationships with return item departments of other financial institutions.
spearheaded launch of new, successful policies and procedures for financial transactions resulting in critical standardized reports.
database reconciliation specialist (1998-2004)
recruited to control reconciliation department database for texas-southwest region.
originated daily, in-depth reconciliation account reports with oracle, access and excel.
disseminated billing statements for reconciliation account users.
prior to 1998, served as an administrative lead, united states army reserve. in this assignment, built solid administrative, operations, documentation, record-keeping and database management skill sets.
tarrant county college, ft. worth, tx
associate of arts, business, 2006
western governors university, salt lake city, ut
business administration studies, 2007-present
access i & ii - university of texas at arlington
microsoft windows 1998
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