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Yyyyyy x. yyyyyy



Versatile Manager / Business Development Executive

Communication Dynamics ~ Sales & Marketing Methodologies ~ Market Penetration


Results-driven Business Professional with dynamic customer relation, business development, team building, project management, and administrative skills eager to contribute to the success of a progressive organization.


Qualifications Profile


Ø  Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, effective customer service methodologies, sales and marketing processes, conflict management and effective communication techniques, research and data analysis, and strategic planning.

Ø  Comprehensive understanding of the sales and marketing arena due to advanced practical and academic training. 

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Consistently focus on ensuring development of high-standard sales and marketing protocols. 

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.

Ø  Technology savvy and proficient in multiple platforms including MS Office Suite, Outlook, Salesforce CRM Software, Sales Order Manager Software, as well as Medicare computer subsystems.   



Functional Competencies


Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

Ø  Capable of in-depth research and data analysis with the purpose of improving customer edification and comprehension of different products and services.

Ø  Enhance operational efficiencies by effectively delivering new-hire training in broad range of sales, ordering and customer relationship management software/systems.

Ø  Embrace organization initiatives and mission statement.

Ø  Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner.   

Ø  Increase customer loyalty and retention by establishing meaningful outreach programs.

Ø  Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.

Ø  Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

Ø  Stay abreast of most up-to-date research and data in order to offer most viable services to client base. 

Ø  Provide team and staff support and mentoring whenever necessary.

Ø  Resolve issues quickly through careful data analysis including technical and functional information.

Ø  Actively collaborate with multidisciplinary teams and departmental resources to optimize training efficacy.




Key Professional Achievements


Ø  Received Reach Award for outstanding customer service.

Ø  Effectively managed high-level accounts in excess of $5M.

Ø  Consistently achieved sales goals through strategic planning and implementation.

Ø  As underwriter, saved company millions of dollars in frivolous claims through in-depth risk analyses, specifically related to homeowner claims in FL, LA, and TX.

Ø  Served successfully as team leader for multi-employee company call center.

Ø  Consistently delivered above performance goals and objectives by closing 100% of assigned policyholder claims on time as well as determining the liability of insurance claims.








Professional Career Track


Customer Account Representative, Arrow ECS                                                                       2006-2008


  Primary responsibilities included comprehensive oversight related to logistical processing of customer orders, including coordination with vendors, sales representatives, customer service representatives, and shippers.  Additional functions included;

  Preparation of financial reports and data collection using Excel to track progress of sales goals;

  Efficient management of day-to-day sales support of key accounts by prioritizing and organizing daily workload of special projects, order entry, customer contacts, and internal follow-up;

  Acted as the main point of contact for customers, partners, vendors, and sales staff to resolve purchase order discrepancies, logistics, and billing issues in a proactive and expeditious manner;

  Trained new employees on Sales Desktop, Salesforce, Sales Order Manager software, and Customer Relationship Management Systems.


Personal Lines Underwriter, Safeco Insurance                                                                        2003-2006


  Primary responsibilities included direct contribution to company success and profitability by assisting in agency growth and establishing new business by training agents on effective and calculated sales and marketing efforts designed to increase brand and service exposure;

  Actively contributed to and worked on Employee Improvement Committee to develop programs designed to assist in improving employee satisfaction, morale, and productivity increases;

    Worked closely with vendors, operations teams, corporate departments, and external customers to sustain customer relationships by resolving customer issues, inquiries, and requests in a timely manner.


Executive Assistant, American Skyline Insurance Company                                                     2001-2003


  Primary responsibilities included providing administrative support to Claims Executive Vice President and Claims Manager by arranging executive team meetings, writing and editing department reports and manuals using various applications;

  Directly coordinated sales lead tracking, updated and distributed sales reports to Executive Vice President of Claims;

  Managed claims report process by maintaining and analyzing monthly metrics of  recorded claims volume;

  Developed and implemented claims associate training programs for all new and current employees.


Senior Claims Representative, Nationwide Insurance                                                               1999-2001


  Primary responsibilities included comprehensive research involving conducting investigations, analysis, resolution, and management of high volume of customer claims;

  Analyzed and solved potential and current customer issues through methodical communication processes;

  Assisted with training of new employees on numerous procedures and processes.



Earlier Experience


- Customer Service Representative, Blue Cross Blue Shield                                                    




Academic Training & Additional Information


n MBA, University of Phoenix (3.7 GPA)

n B.A. C Political Science, University of South Carolina  (3.0 GPA)

n Member C Society for Human Resource Management








Luciana Brown

 xxx-xxx-xxxx /









Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer experience as a sales and marketing and business development specialist within numerous industries.  I believe you will find my work ethic, knowledge of communications and public relations, as well as my ability to articulate products and services an excellent fit within your company.  

 I am accustomed to integrating into various cultures and environments. I am experienced at managing and leading others as well as developing and implementing best practices models to increase efficiency and productivity.  

            I am an exceptionally hard worker and my peers consider me a strong team player.  My enthusiasm comes from utilizing my skill set to benefit the organization and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.


Luciana Brown


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