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yyyyyy x. yyyyyy                                     p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

seeking to utilize electrical, diagnostic, maintenance, repair, inspection, troubleshooting and problem-solving skills in a challenging telecommunication technician assignment.

career profile

ø over 18 years of telecommunication experience.

ø a.a.s., information technology

ø testing and maintenance background.

ø expertise in delivery of exceptional customer service.

ø knowledgeable in scheduled and unscheduled maintenance and inspections

ø adept in problem identification, troubleshooting and repair resolution.

ø manage complex maintenance and repair programs.

ø knowledgeable in call center operations.

ø skilled in planning, defining goals and implementing advanced methodologies.

ø outstanding skills in keeping complex equipment operational.

ø in-depth strengths in assessment and development of technical processes.

professional experience

verizon business, richardson, tx                                                                                                                                    2004 c present

telecommunication technician

       recruited to perform multiple duties for call center operations.

       initiate pre-installation documentation and validating of cabling.

       conduct pretesting on ds1, ds3 and ethernet circuits.

       coordinate with local exchange carriers.

       facilitate procedures with installation supervisors and technicians in installation of effective telecommunications networks and systems.

nokia, irving, tx                                                                                                                                                                       2003 c 2004

bts operator

       retained to answer phones for bts group engineers.

       effectively verified settings/transmission status of lapd connections, trx's and t-1's.

       coordinated with bts engineering team to aid edge, complex and simple upgrades.

worldcom, richardson, tx                                                                                                                                                    1999 c 2003

telecommunications technician

       assigned to worldcom call center.

       evaluated monthly q/a reports for swing shift personnel.

       assisted customers/local exchange carriers to achieve problem resolution on a timely basis.

military service

during 1992 c 1999, served the u.s. army as network switching systems operator-maintainer.  in this assignment, installed, operated and performed systems maintenance on large and small electronic switches.  also gained experience with system control centers, node management facilities, associated multiplexing and combat net radio interface (cnri) equipment, short-range line-of-sight radio systems and communications security (comsec) devices.  conducted classes for communication specialists on various types of equipment.  promoted to rank of sergeant

education

itt technical institute, richardson, tx

associate of applied science, information technology, 2004

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