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Office Administration ~ Operations Management ~ Accounting

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Profile of Qualifications


Ø  Offering a comprehensive, progressive background in all areas of business and office operations

Ø  Proficient in accounts payable, accounts receivable, payroll processing, budget development, account reconciliations, cash management, and financial reporting

Ø  Dynamic staffing, training and supervision skills

Ø  Successfully steer sales, marketing, promotions, and advertising to drive business growth

Ø  Effectively contain costs through proactive purchasing, inventory control and labor management to maximize bottom-line profits

Ø  Well-versed in order processing, shipping, receiving, and distribution

Ø  PC literate, with proficiency in QuickBooks, Windows, Excel, and Word

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Professional Experience


Don Carter Lanes Inc.-Rockford, IL   1991-Present

Operational Manager; 1996-Present

Promoted to direct center and food & beverage operations spanning human resources, business development, payroll, inventory, purchasing, and liability management

Effectively recruit, hire, train, and lead staff, with strong focus on delivering quality customer service

Strategically schedule staff to maximize use of resources and control labor costs while meeting operational needs; manage all payroll

Successfully promote leagues and tournaments as well as casual and organized open play to drive business growth; develop and execute advertising initiatives to boost market leveraging

General Manager, Bowlers Ed.; 2005-Present

Concurrent with position as Operational Manager, assumed leadership role in spearheading start-up launch and business development of off-shoot company within the Corporation; specialize in pioneering national sales/distribution of bowling kits targeting bowling centers and school systems

Drive full-scope operations, from staffing, accounting, sales, and customer service to order processing, shipping, receiving, and procurement; designed and implemented efficient QuickBooks system

Bookkeeper; 1991-1996

Hired to assist in all areas of financial/accounting operations, including preparing budgets as well as financial statements and reports; advised owner on internal account balances and financial issues

Proficiently managed receipts collection and processing, bank account reconciliations, multi-department cash distribution, expenditures compliance with code balances for item acquisition, and general bookkeeping; collaborated with league secretaries in balancing receipt books

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Professional Development


Accounting I/II Courses, Rock Valley College-Rockford, IL


Numerous Workshops/Seminars in Management, Teambuilding & Coaching, Communication, Customer Service, Organizational Skills

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Community Activities


Active Member/Education Coordinator, Business Networking International

Active Member, local Chamber of Commerce.
Manager, Rockford Area Youth Bowling Association






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Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.


As demonstrated I offer you a well-rounded background in all areas of business, from operations management, office administration, accounting/bookkeeping, human resources, purchasing, and inventory control to sales, customer service, order processing, shipping/receiving, and distribution.   I excel in defining and implementing strategies to maximize efficiency and profitability and effectively steer projects/workflow to boost productivity and meet critical timelines.  My background has included spearheading the startup and leading operations of a thriving new company that has proven instrumental in expanding revenue streams for my employer as an adjunct business within the corporation.


As an employee, you will find me to be a driven team player with a sharp business acumen who is committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Michelle Oien


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