highly skilled retail manager with more than 5 years management experience in automotive and home improvement industries. possess excellent report generation, project management, and team leadership skills. demonstrate superior customer service skills while building and maintaining strong relationships to consistently develop long-term business.

career profile

 

     successfully completed the buyer-in-training program with carmax in less than 6 months; it is typically an 8-12 month program.

     rated the #1 buyer in my region during the buyer-in-training program, which included approx. 100 other buyers, for the month of october 2007.

     chosen to run a quarterly store meeting at carmax.

     recipient of a performance recognition award by regional staff at carmax for the increase of sales and quality in response to actions taken to maximize customer service and sales in assigned territory.

     awarded a performance recognition for overall vehicle purchases and their performance for the month of january and feburary 2009 at carmax.

     selected to coach all delivery managers within the sales district as a department manager at lowe s.

     achieved associate of the year for zone 3 as a team leader at lowe s.

professional experience

 

carmax, roseville, ca                                                                                                 09/2007-06/2009

buyer (03/2008-06/2009)

     oversaw operations of 9 wholesale car auctions and attend non-carmax vehicle auctions to supply the company with quality cars.

     collaborate with other departments to ensure the execution of sales programs and operations.

     conducted interviews, hired, and trained top quality candidates for sales positions with the company.

     managed product pricing and overall quality of merchandise on the car lot.

     monitored superior used-car inventory through appraisals and attendance at off-site auctions.

     negotiated vehicle prices, validated any auto body damage, and authorized financially sound purchasing decisions for the company.

     partnered with technicians to determine reconditioning costs as well as retail values and worked with other departments to cultivate strong customer relationships.

     maintained an updated knowledge of current pricing for used vehicles according to market indicators.

     mentored buyers-in-training throughout the training program.

 

buyer-in-training (09/2007-03/2009)

     successfully completed bit university in richmond, va to learn the business and prepare for duties as a buyer in a regional territory for the company.

 

lowes, san dimas, ca                                                                                                 03/2006-09/2007

department manager

     spearheaded sales with innovative marketing and promotional campaigns and maintained a line of merchandise.

     managed hourly sales associates to ensure weekly and monthly revenue goals were met.

     led departments according to company merchandising standards and corporate policies.

     ensured optimal quality assurance for merchandise and operational activities on a consistent basis.

     recommended operational improvements to assistant managers to improve and enhance merchandise and sales operations.

     developed strong customer relationships to build long-term business through responsive, friendly service and follow-up.

     produced operational reports and completed assignments delegated from an assistant manager.

     conducted training sessions for all delivery managers within the district.

 

 

 

 

ulta, chino, ca                                                                                                             09/2005-03/2006

merchandising manager

     facilitated all retail operations including hiring, scheduling, and training personnel, marketing products, managing sales, tracking loss prevention, and team leadership.

     assisted with planning and directing all store and salon operating activities required to meet or exceed sales, expenses, inventory control, profit, and productivity goals.

     ensured timely implementation of all sales, marketing, and advertising campaigns by managing key store personnel.

     helped produce store operations reports for review by upper management.

 

lowes, san dimas, ca                                                                                                 05/2004-09/2005

team leader

     provided purchase assistance for customers to retain current business levels through friendly customer service.

     ensured optimal inventory control by keeping shelves stocked.

education

 

citrus college, general education coursework, 2004-2006

mount san antonio college, general education coursework, 2006

activities

 

sacramento foodbank, volunteer

fearlessthinking.com, communication consulting for preteens

courage of fearless thinking pre-teen program, volunteer graphic designer