Results-driven Operations Manager eager to contribute expertise in Business Development, Financial Analysis, and Client Relations toward actively collaborating with a dynamic organization in maximizing bottom-line revenue and increasing market exposure.  

 

Ø  Strong management background with the ability to work independently on multiple projects simultaneously.

Ø  Comprehensive understanding of the business development arena due to advanced training regarding information management and business practices.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Consistently focus on ensuring development of high-standard operational protocols. 

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.

Ø  Technology savvy and proficient in multiple software applications and hardware systems. 

 

 

Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

Ø  Capable of in-depth research and data analysis with the purpose of improving efficiency best practices and productivity.  

Ø  Embrace company initiatives and lead process integration efforts throughout various departments.

Ø  Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant issues in a proactive manner. 

Ø  Use knowledge of markets to effectively introduce products and services.

Ø  Increase revenue streams by establishing market wide policies and procedures related to data analysis. 

Ø  Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.

Ø  Strategically diversify revenue streams and grows sales by expanding primary service lines into new markets.

Ø  Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts to increase company-wide revenues.

Ø  Stay abreast of most up-to-date product and service trends and data in order to offer most viable recommendations to clientele base. 

Ø  Provide client and staff support including document analysis, database administration, and creation of various technical resources as well as comprehensive administrative functions.

Ø  Resolve issues quickly through careful data analysis including technical and functional information.

 

 

                                                                                                           

Office Manager, W.M.I.H. Properties, LLC                                                                  2007-2008

 

  Primary responsibilities involved comprehensive management and oversight of day to day operations of office, including;

  Strategic marketing and advertising initiatives, coordination of housing renovation efforts to ensure exceptional living conditions, consistent communication between realtors and all relevant parties, development and implementation of homeowner policies, as well as expense maintenance for all associates. 

 

Branch Manager, PNC Bank                                                                                                2007

 

  Main responsibilities included management and operational oversight of Bank Branch, including;

  Customer education and advisement related to specific financial services, development of client relation programs designed to increase loyalty among specific customer bases, Human Resource supervision, implementation of operational practices designed to monitor progress and deal with potential challenges in a proactive manner, and act as primary point of contact for client needs and to establish appropriate courses of action. 

 

Financial Center Manager, Wachovia Bank                                                              2001-2007

 

  Main responsibilities included management and oversight of customer service relations, operational efficiency within the financial center, development of sales goals and projections for future growth, and coordination cross-functional strategies to overcome stagnation points within the business.  

 

Store Manager, Parade of Shoes                                                                               1999-2001

 

  Primary responsibilities included developing and implementing customer support programs, purchasing, merchandising, and inventory analysis oversight, shipment of store product in excess of $2M, recruitment and retention strategies for both associates and customers, as well as consistent maintenance of company cost-control standards above goal.  

 

Store Manager, Mandees                                                                                           1996-2001

 

Ÿ  Primary responsibilities included operational management of most productive and highest volume store within district, specifically;

Ÿ  Coordination of merchandising initiatives, creation of strategic product placement and promotions, oversight of shipment processes, staff leadership, training, coaching, and development plans, motivation of staff to decrease costly attrition, as well as execution of cost control methodologies to ensure company goals were consistently maintained.

 

      

                                                          

n Robert Walsh Business School C Business Administration Certification

 

Patricia Crawford

817-563-7337 / abc@xyz.com

 

DATE

NAME HERE OF RECIPIENT

NAME HERE OF COMPANY

 

Dear RECIPEINT NAME:

Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles in Operations, Management and Business Development.  I am now actively seeking a new application for my specialized background. 

 I am skilled at market penetration, implementing efficiency best practices, and various operational and management functions.  I am astute at developing streamlined processes that will increase operational productivity and reduce the occurrence of costly errors.  I have worked as a support expert in various forms, so I understand many functional aspects of organizational support. 

            I am an exceptionally hard worker and my peers consider me a strong team player.  My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.

Sincerely,

Patricia Crawford