yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                                                            abc@xyz.com

objective

productive, quality-oriented administrative professional eager to contribute exceptional business support, office management, billing, data entry, project administration and interpersonal relations skills.

career profile

ø  bachelors in business administration.

ø  over two decades of administration, customer relations and communications experience.

ø  expertise in financial functions including invoicing, billing, data entry, general ledger and delinquencies.

ø  knowledgeable in human resource management and payroll administration.

ø  outstanding communications and presentation skills.

ø  proficient in advanced software applications including ms office suite, timberline payroll, zurich claims and tyler technology incode systems.

ø  experienced in federal/state laws including civil rights act, title 7, flsa, ada, fmla, adea and state laws.

ø  skilled in policy/procedures and process improvement.

ø  comprehensive grasp of business management.

ø  strong capacity in internal cost control,

ø  focus on productivity enhancement.

ø  well-organized multi-tasker with strong detail orientation.

professional experience

denton county fresh water supply district 1a, lewisville, tx                                                                                         2008 c 2010

utility billing specialist

       facilitated operations of four meter technicians covering service connects/disconnects for rental and commercial sites.

       processed 2000 monthly meter readings.

       oversaw credit card payments and postings.

       tracked delinquent account aging reports including approximately 175 disconnection notices monthly.

       monitored general ledger ensuring proper payment postings.

       originated client consumption reports.

       delivered exceptional customer service.

homestead paving company, homestead, fl                                                                                                                 2006 c 2008

human resource manager/payroll administrator

       recruited to provide executive support and aid 100 employees on human resource and payroll issues.

       managed customer relations process, resolved employee concerns, conducted investigations and ensured policy/procedure compliance.

       gained expertise in federal and state laws, as noted above.

       tracked and monitored payroll data to ensure proper payments; updated payroll records.

       assured accurate deductions and compliance with new hire process covering verifications, drug screening and criminal records.

department of defense, mine warfare training center, location                                                                                  2003 c 2005

training support specialist

       retained to compile student training information into navy integrated training and resources administrative system verified class rosters, enrolled students and tracked graduate/loss entries.

       evaluated training data and prepared quota confirmation messages utilizing turbo prep message software.

southwestern bell, plano, tx                                                                                                                                                1999 c 2002

billing manager

       spearheaded revenue generation exceeding $500,000 monthly.

       effectively retained numerous customers.

       researched/upgraded 1000 third-party dsl/web hosting accounts.

earlier background

during 1981-1996, served as information systems technician, united states navy, various duty stations.  in this assignment, gained expertise in all facets of telecommunications, staff supervision, training, coordination and security.  held security clearance.

education

belford university, bachelors in business administration

yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                                                            abc@xyz.com

 

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in an administrative management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include a bachelors in business administration degree and over 20 years of successful administrative and communication experience.  to complement this background, i possess demonstrated expertise in billing, office management, data entry, account management, training and operating policies/procedures, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

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