yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000-1821

tel: (xxx-xxx-xxxx

abc@xyz.com

 

objective

 

 

versatile business professional eager to contribute broad background in management, human resource and customer service toward supporting the employer in maximizing operational and financial performance.

 

qualifications profile

 

• outstanding blend of expertise in hr administration, finance, accounting, staff training and development, and facilitating effective union labor relations.

         proficiency in steering compliance with government regulations such as eeo, fair labor standards act (flsa), and osha.

         reputation for exceptional problem solving, analytical, critical thinking, and planning expertise.

         solid ability to establish, coordinate and manage internal training and development initiatives, significantly elevating personnel performance, productivity and job satisfaction.

         substantial experience in reporting, documentation, and strategic planning and implementation.

         long-respected for advanced abilities in operations improvements, change management, and employee relations.

 

professional experience

 

united states postal service,  philadelphia, pa, 2008 to present

supervisor, customer service                                                                         

         direct and coach 50 full-time mail carriers and mail clerks, and participate in interviewing and selection of new hire candidates.

         prepare employee work schedules in accordance with flsa standards and defined budget parameters, approve or deny leave requests, compose productivity reports for management, and maintain all employee files.

         exercise strong attention to accuracy in reviewing and administering payroll time and attendance data.

         continuously steer cohesive and cooperative relations between employees, union and management, swiftly resolving and reducing grievance disputes and eeo complaints.

         successfully elevated employee morale and reduced sick time by strengthening communication between employees and management.

         effectively define employee performance issues and develop/implement solutions-focused strategies to boost efficiencies and productivity.

 

1st gm financial, llc, north wales, pa, 2003 to 2008

branch manager                                              

         applied dynamic leadership talents to recruit, interview, hire, train, and manage 9 loan consultants.

         devised staff schedules, defined specific production goals, and motivated personnel to achieve or exceed targets.

         created and implemented training module to optimize work performance and professional development.

 

continued

yyyyyy x. yyyyyy ~ page 2 of 2

 

 

professional experience continued

 

 

         generated detailed profit & loss statements, and diligently prepared/submitted various financial reports to pennsylvania department of banking for annual auditing.

         proficiently used peachtree complete accounting software to process payroll, staff leave requests, and accounts payable functions.

 

 

american business financial services, bala cynwyd, pa, 2000 to 2003                                  

sr. loan officer                                   

         chosen as acting supervisor in supervisor s absence based on proven management acumen.

         demonstrated exemplary organizational, communication and interpersonal skills to proactively convert high volumes of inbound calls/inquiries to closed loans.

         assisted in training, coaching, motivating and developing new loan officers.

         ranked as a top 10% producer for securing $1.2m in new loan volume per month.

 

 

earlier experience:

 

major accounts representative, nextel communications, bensalem, pa, 1999 to 2000                                

 

customer service representative, comcast metrophone/ cingular wireless, wayne, pa, 1996 to 1999                                 

 

education

 

strayer university, philadelphia, pa:

bba degree, concentration in human resources (in progress)

associate degree in accounting, graduated 2008

• 3.75/4.0 gpa
• president s list 7 semesters

 

computer skills

 

microsoft office (word, excel, power point), enterprise resource management software, tacs (time and attendance collection system), peachtree accounting

 

associations

 

member, society for human resource management

 

 

 

 

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000-1821

tel: (xxx-xxx-xxxx

abc@xyz.com

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a <insert job title/position> capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as indicated in the accompanying resume, i bring to you a seasoned background in human resource management, significant experience in personnel training and development, and an exemplary blend of talents in financial administration, accounting, customer service, budgeting, and reporting. to complement these qualifications, i offer polished communication, forecasting, and presentation skills which are paramount as a <insert job title/position>.

 

as a proactive contributor to your organization, you will find me to be a self-motivated professional and stellar leader committed to supporting you in achieving your objectives through dedication and superior performance. i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy