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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000




proficient it professional eager to contribute advanced technology, systems architecture, project management and business support expertise in a challenging it administrator assignment.


career profile

ø  bachelor of science in information technology.

ø  several years of intensive technological and administrative experience.

ø  high proficiency in windows 98/2000, windows xp os, java, sql, c++, visual basic i & ii, ms office suite, tcp/ip security, css, dreamweaver mx and database management.

ø  knowledgeable in systems analysis, testing, quality assurance and application implementation.

ø  effectively interact with diverse groups and professionals at all levels.

ø  strong abilities in software troubleshooting and correction.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  enthusiastic team player and contributor to organizational proficiency.

ø  outstanding capacity to develop and implement advanced applications.

ø  fluent in english and french.

ø  certified patent analyst.


professional experience

metro access, hyattsville, md                                                                                                   2008 - present

dispatcher/it assistant

      monitor over 5,000 trips per day as well as status boards for unperformed and late trips.

      assist drivers and customers in locating each other and answer high volume of client inquiries and telephone activity.

      book, cancel, modify assignment times and edit client addresses/update database for pick-up and drop-off purposes.

      oversee receipt of any accident reports and assure input to company database.

      set-up and install printers, outlook accounts and map drives.


ford temp agency, city, state                                                                                                  2006 - present

it specialist/administrative assistant

      troubleshoot hardware, software, networks, user access and printers.

      install and update desktops, laptops, peripheral networks and related software.

      coordinate between staff and it department to resolve technology issues.

      update documentation and administer user accounts.


sholla corporation, silver spring, md                                                                                            2005 - 2008

it specialist/part-time helpdesk

       installed and managed pcs and laptops, updating and troubleshooting software/hardware and resolving any network, printer or user access problems.

       additionally, played key role in oversight of other office equipment, including copiers and facsimile machines.

       worked with windows 2000, 2003, xp and vista.

yyyyyy x. yyyyyy

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       assisted in setting up new employees within system including opening outlook accounts and mapping drives.

       backed-up workstations to server and updated with most current drivers.

       utilized active directory in maintaining user accounts and resetting passwords.

       updated ip lists and installation/troubleshooting guides.

       interacted with staff and technology department in assisting with problem solution.

       provided advisement on application projects and purchases.


united nations c international criminal tribunal for rwanda-tanzania (ictr)                              june c july 2007

it intern for electronic data processing/management of information systems

         worked at helpdesk, providing support for ictr staff.

         installed and troubleshot ms office, lotus notes and norton ghost.

         assisted with solutions regarding networking, including servers, printers and digital senders.

         upgraded windows 2000 professional and windows xp professional operating systems.

         maintained and repaired as needed all computers and printers.

         served as telephone resource for information and problem solution for users.


access patent group, llc, springfield, va                                                                     february c april 2007

patentability verification/attorney support

         tasked with research regarding verification of patent.

         authored report on all related inventions and their impact on new patent.



earlier background

prior to 2005, served addeco temporary agency in a customer service representative assignment.  in this position, answered inbound support calls and resolved customer inquiries and issues.  




university of baltimore, baltimore, md

bachelor of science, information technology, 2008


university of maryland, baltimore county, md, 2004-2007

computer engineering studies; transferred to university of baltimore for degree completion.

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