Resume Writer - Need One ?
The Following Text Is An Unformatted Professional Resume Sample
From The Writers At Resumes Guaranteed


ORDER YOUR OWN LETTER-PERFECT, JOB-WINNING RESUME AND IT WILL BE COMPLETED AS SOON AS YOU NEED!
Click HERE!



Edmund Louisy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

Country of Citizenship: USA

 

Vacancy Posting #

Position: IT Support/Technology Specialist

 


KSA QUESTIONS/RESPONSES


Factor 1: Knowledge of IT infrastructures and IT security principles and policies

 

My extensive knowledge of broad-range Operating Systems, Network Systems, Protocols, Help Desk Software, Management Tools, Applications, and Hardware and related certifications, as demonstrated in my resume,  clearly exhibits expertise in IT infrastructures.

 

Since 2002 I have held progressive IT positions with the U.S. Patent & Trademarks Office, Alexandria, VA, requiring extensive technical knowledge vital to supporting varied areas of technology operations.  Within my positions, I have held key responsibilities ranging from serving as Primary Enterprise-wide Systems Engineer, Primary VMWare Specialist, Primary 508-Compliant User Applications Specialist and Technical Point of Contact to Primary Contact for USPTO Automated Information System Applications, Senior Systems Support Trainer and Resource Specialist.

 

Complementing this I am currently an MCITP 2008/ Security+ Candidate. I possess comprehensive knowledge of tools, applications and protocols for systems and network infrastructure security, access control, performance assessment/auditing, risk mitigation, contingency planning, breach identification, and prompt problem solving.  Working with the U.S. Patent & Trademarks Office, system security/integrity is critical as we work extensively with highly confidential information and broad government entities.  As Senior Systems Engineer/Supervisor, I worked closely with Network Security to address and resolve escalated network, software and hardware issues compromising the integrity of network security.  I routinely interfaced with government personnel, systems programmers/developers and operations groups to collaboratively ensure enterprise-wide security.

 


Factor 2: Knowledge of customer service and customer support principles and methods sufficient to participate in the planning and delivery of a full range of IT support services to the organization.

I offer numerous credentials related to customer service/support including a Customer Support Specialist (CSS) Certificate as well as ServiceWare Professional 5.0 Certification.  Complementing this, I am proficient in varied Help Desk Software ranging from Remedy, Help Desk Automation Tool (HEAT), and Magic Support to Nortel Networks PC Client and Serviceware Knowledge Pak Suite.

 

Edmund Louisy                                                                                           Page 2 of 3

 

I have been actively delivering quality internal and external customer service/support throughout my IT career.  For instance, as Senior Systems Engineer/Supervisor with the U.S. Patent & Trademarks Office, 2005-2008, I served as key point of contact in facilitating client-side troubleshooting of network, software and hardware issues that escalated from the Help Desk, Desktop Field Support and Network Security.  In this capacity, I was routinely relied upon to contribute my expertise toward directly interfacing with challenging clients generally represented by Executive/Senior Management-level and VIPs, playing a vital role in maximizing client satisfaction and retention through proactive, solutions-focused problem solving and support.  In these situations, problems had escalated to technical errors or break down in communications, and it was my responsibility to thoroughly investigate, define and troubleshoot key customer issues for prompt resolution. 

 

As a result of my dynamic performance, I was assigned the position of Service & Support Coordinator.  Lending my technical expertise and applying my dynamic communication, problem solving and relationship building talents, I successfully consulted with clients to determine needs and actively advised on optimal solution(s) for maximizing performance.

 

In these positions, I was actively involved in advising cross-functional departments and senior staff on strategies for boosting efficiency, productivity and quality across full-scope IT functions in order to ensure consistent delivery of world-class customer support.  In a leadership capacity, I ve effectively interfaced with team members, communicating targeted action plans for enhancing tracking and reporting of customer support.

 

As Senior Systems Support Analyst with Meristar Hospitality Corporation, I successfully designed and integrated effective call tracking procedures to expedite Help Desk response time, enhance accountability and boost customer servicing and satisfaction levels.  In this position, I managed all problem tickets via Magic Support for prompt resolution and provided phone support to multi-brand end-users, including dial-ins using PCAnywhere.  I also delivered first-level support for the Mid-Atlantic Regional Manager as well as Field Technicians and multi-property end-users.

 


Factor 3: Skill and experience working on project teams and the ability to effectively coordinate, plan, organize and negotiate multiple tasks to assure timely completion of projects.         

 

Throughout my career I have both led and collaborated in a diverse range of projects.  Whether as a Project Manager or Team Member, I consistently apply my expertise in strategic planning, prioritization, organization, and time management toward achieving critical deadlines, specifications and quality standards.  In my present position as Rightfax Administrator, I actively partner with Helpdesk Account Management and Senior Technicians (T3) in spearheading projects  This encompasses tasks ranging from running statistical, traffic, load and database analysis reports and performing preventative server maintenance and software/database upgrades to facilitating rebuilds after catastrophic events and serving as System Administrator Alternate.  I also work with cross-functional staff including Telecommunications and Windows Server Administrative groups to achieve project objectives.

 

 

 

Edmund Louisy                                                                                           Page 3 of 3

 

 

While serving as Service & Support Coordinator, I worked on new and existing projects with everyone from Software Developers and Project Managers to cross-functional Points of Contact and Key Stakeholders; I also often coordinated and steered meetings with Project Managers and Software Developers to develop and revise project plans.  Demonstrating my expertise in successful project management, I led initiatives to ensure optimal methodologies in completing required Project Request Forms that proved instrumental in ensuring the expedient launch of projects through our Development Lab/IT Facility Lab.  I also created efficient tracking records detailing project requirements and effectively planned and assigned tasks, utilizing varied Support groups and maximizing use of resources in delivering projects.   In this capacity, I also served as Liaison between Support groups and Project Managers/Software Developers to collaboratively prioritize and track project phases from inception through implementation.

 

 

Factor 4: Knowledge of a wide range of computer techniques, requirements, methods, sources and procedures to perform a variety of Information Technology assignments.

 

A vast knowledge of computer techniques, requirements, methods, sources, and procedures supporting varied IT assignments has been required both in performing my jobs and in attaining my extensive number of certifications.  I offer you an impressive portfolio of credentials ranging from A+ Certified Technician (CompTIA) Microsoft Certified Professional (MCP) to Certifications in ServiceWare Professional 5.0, Windows XP Professional Migration, Blackberry Enterprise Edition, Nortel Multimedia Communications Server (MCS), LEOSTREAM P>V Direct 3.0 (VMWare), and Extended Network Diagnostics System (ENDS).  Illustrating my expertise, I have been recognized with numerous Engineer of the Month Award Certificates through my current employer, U.S. Patent and Trademarks Office.

 

Over the course of my progressive career, I have had the opportunity to develop and apply expertise in a comprehensive range of IT functions, from configuring/customizing systems and applications to meet client, department and organizational needs to facilitating routine installations, modifications, upgrades, maintenance, diagnostics, troubleshooting, and testing. I have served in capacities ranging from System Administrator/Engineer/Supervisor, Service & Support Coordinator, Technical Analyst, Team Lead, Project Manager, and Trainer to VMWare Specialist, Automated Information Systems Resource, 508-Compliance Specialist, Senior Technician, and Resource Specialist, among others. 

 

I have worked on a wide variety of projects both in a technical and administrative capacity.  I ve advised senior management on strategies for boosting customer service/support and have provided an array of quality performance reports.  I partnered with Telecom staff in troubleshooting signal transmission issues and worked with Server Administration teams on server issues. I have collaborated with cross-functional departments/teams, including Software Development, Lab, Help Desk, Desktop Field Support, Network Security, and Operations.  Further, I have developed administrative tools and processes to maximize productivity, efficiency and quality and to optimize bottom-line organizational performance. My broad background has also proven instrumental in developing and implementing dynamic training programs across all areas of IT technical functions, protocols and customer servicing/support.  With a career history in widely diverse industries, I have also consistently proven a talent for rapidly adapting my skills and acquiring new knowledge to deliver immediate results for the employer.

<< Previous           Back to Sitemap           Next >>

Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!

Click HERE!