yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

performance-driven it professional specializing in senior-level computer operations eager to contribute technical proficiencies as well as dynamic project management and user support skills toward supporting operations of a progressive organization.

 

profile

offer over 20 years of solid and progressive senior-level computer operations experience, including expertise within user support, project management and client service capacities. excel in recruiting, building and leading top-performing, client-focused technical support teams. adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques. apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.

 

technical proficiencies

 

hardware:    hp proliant dl360 series, dl380 series, dl580 series, sun microsystems sunfire v210, v240, v440, v880, v890, e2900, t2000, digital vax 7600, 6400, 3400, 4200, 3900, alpha 2100, vaxstation 4060, compaq alphaserver es40, ibm bladecenter, storagetek stk sl500, l700, datapoint, 7950, ibm as/400, decserver 200, vitalink lanbridge, digital hsc 50-70-90, hsj, ra73, ra82, ra90, rz28, ta78,tsz07, ta90, tz86, tk87, compaq deskpro 386s.

 

software:     windows server 2003, windows nt v.4.0, solaris 10, linux redhat v5, vax /vms, openvms v8.2, dcl, os/400, unicenter autosys job management v4.5.1.0, misys opics 6.1, montran gbs, swift alliance, ibsnet v4.0, citrix ica client, ach interactive management system, v5.5.0, putty release 0.58, vmware virtual infrastructure, client 2.0, decnet, ethernet, basic, decscheduler, sna gateway, network data mover, lotus notes, itrack, remedy.

 

professional experience

 

senior computer operator societe generale                                                                        1998-2009

• sole person accountable for all aspects of second shift computer operators in an enterprise datacenter environment, ensuring timely and efficient work on various banking and trading applications running on windows, unix, alpha, and vax/vms systems.
• sharp business acumen and experienced in managing broad scope of it operations, from supervising after-hours/weekend help desk coverage and logging data center incidents to processing user requests via itrack.
• spearhead the troubleshooting of issues, providing efficient resolution or escalation to appropriate support teams.
• consistently provide level one support for windows systems, addressing numerous alerts including server not reachable, service not running and low disk space.
• successfully build, repurpose, upgrade, rack, and decommission windows, linux, and unix servers.
• actively monitor numerous job schedules through unicenter autosys job management software application.
• responsible for performing data/mail backups and servicing restore requests utilizing symantec veritas netbackup.

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

professional experience

 

senior computer operator union bank of switzerland                                                         1997-1998

• tasked with monitoring multiple banking production systems, both digital vaxclustered and alphaclustered, in a remote cluster environment utilizing polycenter console manager.
• consistently ensured active application interface links and running of real time jobs.
• proficiently initiated end-of-day processing for numerous trading and funds transfer applications, while also performing weekly system reboots and application startups.
• consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
• responsible for the provision of off-hours, weekend and holiday help desk support, as well as logging technical problems utilizing remedy software package.

 

senior computer operator participants trust company                                                       1996-1997

• successfully troubleshot system, application and communication problems and efficiently implemented corrective measures.
• effectively managed all aspects of daily operations regarding securities production systems, through decscheduler in a digital vaxclustered environment.
• actively transmitted and received clients' data files via digital commserver, sna gateway and network data mover.    
• skillfully created full image and incremental backups implementing digital vax sls software and microsoft windows nt v.4.0.
• oversaw the restoration of post end-of-day backups to new york contingency systems, utilizing vaxcluster console system for system reboots and monitor events.

 

senior computer operator/technician bankamerica corporation                                        1988-1996

• responsible for supervising all third shift computer operations, including digital vax computer systems, clustered/non-clustered environments and vms operating systems.
• efficiently troubleshot various system, application, and communication problems and coordinated corrective action on behalf of clients.
• successfully started applications and enabled remote journaling for new york production systems, as well as restored backups to respective contingency systems.
• actively collaborated with systems and applications support in all testing, upgrading and maintenance operations.
• tasked with performing tape librarian functions on behalf of entire data center.
• performed backup, defragmentation and monitoring of system events on the vaxcluster console system, digital sls software and vms backup utility.

 

professional education

 

bachelors of science in business administration manhattan college                                        1987

 

managing and maintaining a microsoft server 2003 environment, 2007

understanding networking fundamentals, 2005

red hat enterprise linux system administration, 2004

digital unix utilities and commands, 1995

vax/vms utilities and commands, 1994

ibm as/400 system operator workshop, 1990

vax/vms system architecture, 1989