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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000




Senior-Level IT Professional eager to contribute extensive systems/network administration experience toward supporting a dynamic company in optimizing productivity and performance.


Qualifications Profile


         Possess active Top Secret/SCI and Secret Security Clearance.

         Adept at high-level telecommunications support, software configuration, network diagnostics, and system performance tuning.

         Outstanding capabilities and achievements in scrutinizing, diagnosing and rectifying complex technical errors, challenges, and issues.    

         Meticulous problem solver with a proven track record of executing innovative and strategic solutions to meet specific business goals and needs.

         Strategically combine veracity, prioritization skills, and a collaborative work approach toward consistently meeting or exceeding employer and client expectations.

         Extremely versatile; easily adapt to new roles, responsibilities, technologies and environments.




Bachelor of Science in Computer Information Systems (in progress)

Strayer University, Alexandria, VA


Technical Certifications:

Ø  Microsoft Certified Professional (MCP)

Ø  Microsoft Certified Systems Engineer (MCSE)

Ø  A+ Certified


Professional Experience


Lockheed Martin Corp. (Technical Resource Center), Springfield, VA, 2007 to Present

Senior Systems Administrator

         Serve as Lead Technical Coordinator for all hardware and software connecting to Lockheed Martin IT infrastructure and relied upon by Center community for technical guidance, training and assistance.

         Apply sharp technical acumen toward coordinating and participating in maintenance, upgrades, updates, installations, and repairs of all desktop software/hardware, video conference equipment, and print devices.

         Closely partner with network administrators to achieve and maintain seamless operations of multi-user computer systems.

         Set up administrator and service accounts, and recommend technology purchases.

         Served as Windows Subject Matter Expert (SME) on project for National Center for Missing & Exploited Children to research, create procedures, and recommend COTS product to enable Closed Caption video content for NetSmartz Kids website.


Continued ►



Professional Experience continued                                                          Yyyyyy x. yyyyyy ~ Page 2 of 2


Lockheed Martin Corp. (Pentagon Renovations), Arlington, VA, 2007 and 2004 to 2006

IT Helpdesk Operations Manager / Computer Tech Support Analyst

         Directed 10 system administrators in supporting 1,000+ users within Windows XP and Server 2003 environments spanning 23 locations; achieved 98% approval rating.

         Supervised and delegated tasks to team members via Heat ticketing system, consistently ensuring adherence to contract service level agreements (SLAs).

         Decisively created and maintained Desktop Support policies and procedures to optimize user relations, service and satisfaction.

         Oversaw all Xerox and HP print devices supporting Pentagon Renovation Project including lifecycle replacement and daily maintenance.


Kenrob Information Technology (Pentagon Renovations), Arlington, VA, 2006 to 2007

IT Helpdesk Operation Manager / Senior Systems Administrator

         Spearheaded planning, configuration, and administration of print servers in Microsoft Active Directory on SIPR and NIPRNet networks running Microsoft Server 2000 and 2003.

  • Orchestrated both migrations to result in 100% customer approval rating and a 0-failure rate.

         Leveraged strong organizational skills in coordinating desktop or server repairs/replacement to minimize downtime.

         Maintained Pentagon Renovations Symantec Ghost images to facilitate compliance of software and operating system with DISA IA regulations.  

         Teamed with Information Assurance Officers in implementing remote patch management to client laptops, desktops, and servers.


Mitre Corporation, Mclean, VA, 2001 to 2004

System Administration Support III

         Delivered high-level technical support for Center for Advanced Aviation System Development (CAASD) and actively assisted with lifecycle replacement program for office automation systems.

         Acquired, set up and configured automation-related capital equipment including servers, desktops, laptops, hardware and software solutions.

         Created production and archival CDs and provided centralized management of commercial software solutions and resources.


Additional Experience:

Jr. Network Administrator / Sr. Telecom Analyst, Signal Corporation, Fairfax, VA, 1997 to 2000

Telecom Service Technician / Data Analyst, Claricom Telecommunications, Oakton, VA, 1996 to 1997

Remote Gateway Developer, America Online, Vienna, VA, 1993 to 1996


Technical Expertise


Operating Systems: Microsoft DOS/Windows 95, 98, NT, 2000, XP, Vista; Microsoft Windows Mobile 6.0, Microsoft Server 2000, 2003, Apple Macintosh OS X, Novell 4.11, and Linux Redhat

Hardware: Dell and HP laptops/desktops/servers, IBM Notebooks, Macintosh desktops/laptops, Palm devices and Windows Pocket PC's, Nextel Blackberry, Tektronix Phaser series laser printers, HP laser printers, Lexmark/Xerox network printers, PBX systems, key systems, IDS Phone Systems, Cisco devices.

Software: Microsoft Outlook XP, 2000, 2003, Shavlik Netchck Pro, Shavlik Update Expert, Norton Ghost 8.0, Admin Script Editor, Microsoft Office, Heat Service Management, Remedy, Blackberry Desktop Manager and Enterprise Server, Veritas Netbackup Pro, Microsoft FrontPage, Zone Alarm, Microsoft SMS, Microsoft Remote Desktop, Microsoft WSUS, System Tools Hyena v7.1, Diskeeper Pro, Diskeeper Admin, Windows Gold Disk, Retina Network Security Scan, DISA STIGs

Programming Languages: C, C++


Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000












Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in an <insert job title/position> and am submitting my resume for your review. In advance, thank you for your time and consideration.


As indicated in the accompanying resume, I bring to you a substantial background in the IT and telecommunications industry, proficiency in project and team leadership, extensive client and vendor relations expertise, and the flexibility to expertly handle competing priorities and projects with an unwavering commitment to efficiency, cost control, SLA compliance, and customer satisfaction. To complement these qualifications, I offer solid research, organizational, multi-tasking, budgeting, scheduling, and analytical skills.


As a proactive contributor to your organization, you will find me to be a results-driven professional and stellar leader committed to supporting you in achieving your objectives through superior performance and initiative. I am confident that I could be a valuable asset to <insert name of company>, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy

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