Focused, hard-working and personable professional eager to contribute exceptional customer service, analytical, and accounting expertise toward supporting a dynamic employer in optimizing bottom-line performance and customer satisfaction.
Recognized and appreciated by customers for polished multi-tasking, problem solving, communication, and interpersonal skills.
Considerable accounting skills including general ledger, accounts payable and receivable, reconciliations, and month-end reports.
Decisive, technically-astute, and highly collaborative; thrive on achieving and sustaining outstanding levels of customer satisfaction.
Highly analytical and methodical with extensive talents in conducting research, and establishing positive and long-term customer relationships.
Able to scrutinize and define recommendations to achieve measurable system, policy, process, and procedure enhancements.
Activant Solutions/Prophet 21, Inc., 2000 to Present
Utilize Office Live to provide consultative guidance to customers seeking assistance with system shell settings and pre-go live audits.
Exhibit impressive flexibility in delivering quality onsite support to clients throughout North America.
Function in a Train the Trainer capacity and/or end user instructor often in a classroom setting.
Relied upon to provide timely and accurate onsite go-live and post go-live support.
Direct and guide clients in accounting operations encompassing receivables, payables, general ledger, inventory, purchasing, month-end analysis, reconciliation, and process/system automation.
Apply significant technical acumen toward analyzing, troubleshooting, diagnosing and resolving hardware, network, and software implementation issues.
Support and enhance sales efforts by evaluating customer needs and recommending and negotiating additional services and products.
Yyyyyy x. yyyyyy ~ Page 2 of 2
Professional Experience continued
Self-employed, 1999 to 2000
- Critically analyzed client s technological and business processes and procedures to enhance customer sales data management and organization.
- Resourcefully devised new Access database with input form to elevate customer service and satisfaction.
- Adhered to strict deadlines in preparing and submitting quarterly sales and use tax returns.
Union Pacific Resources, 1990 to 1999
Analyst / Accountant
Handpicked as team leader based on proven work ethic, dedication, customer relations proficiency, loyalty, and attention to accuracy.
Trained, assisted and directed reporting group in researching, analyzing, and reconciling approximately $24M per year.
Swiftly responded to and resolved issues brought forth by purchasers, state agencies, auditors and owners.
Demonstrated excellent accounting expertise to manage general ledger, perform ad-hoc reporting, rectify discrepancies, reconcile accounts, and prepare/file tax returns.
BBA Degree, Texas Christian University
Client Server Technology Certification, Baylor University
On Display Center Stage eCommerce (40 hours)
UNIX, Windows NT, Microsoft Office (Excel, Word, PowerPoint, Access, Outlook), Crystal Reports, SQL
Hiring Agent Name
Please accept this letter and accompanying resume in application for the <insert job title/position> opportunity that is currently available with <insert company name>. In advance, thank you for your time and consideration.
As indicated in the accompanying resume, I bring to you significant talents in general accounting, proficiency in customer relationship management, and the flexibility to expertly handle coexisting demands with an unwavering commitment to accuracy, efficiency, and matchless customer satisfaction. To complement these qualifications, I offer solid organizational, communication, troubleshooting, and interpersonal relations skills which are essential as a <insert job title/position>.
As a proactive contributor to your organization, you will find me to be a driven professional and stellar leader committed to supporting you in achieving your objectives through superior performance and initiative. I am confident that I would make an ideal candidate for this role and look forward to hearing of your hiring decision.
Yyyyyy x. yyyyyy
Interviewer s Name
It was a pleasure (speaking with you/meeting with you) on [insert date here]. I would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered. I am still very interested in the [insert name of position] position, and I am convinced that it is the right job for me. I feel my background and qualifications prepare me well for the responsibilities we discussed.
The position as you described it to me would combine my strong skills in [insert two skills or qualities here]. This would allow me to make the same valuable contribution to your organization as I ve made to my past employers a win-win proposition for both of us.
(Choose one of the two paragraphs below, depending on whether or not you have, or have not yet, interviewed with the person)
(I am eager to meet with you in person to further discuss my background and qualifications. Please feel free to contact me at the above phone numbers so we can continue the discussion we began over the telephone.)
(Again, thank you for considering my qualifications. I enjoyed our talk, and am available at any time to provide you with any more information you may need. I look forward to hearing your decision.)
Yyyyyy x. yyyyyy
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