Computer Help Desk Operator/Technician

 

Skilled IT Professional eager to contribute advanced technology, customer assistance, project management and business support expertise in a challenging assignment.

 

 

Ø  Long-term help desk, interdepartmental coordination, network and system troubleshooting experience, as well as continuing education.

Ø  Skilled in strategically coordinating with employees, departments and clients to ensure high quality and customer satisfaction.

Ø  Familiarity with translating technical solutions to resolve client and sales issues.

 

 

Business Administration studies, Campbell University, Dean s List student

 

 

Information System Operator, United States Army                                                          Year - Year 

• Troubleshot networks and handled help desk calls.
• Leader of company Family Readiness Group handling fundraising and event planning.
• Recipient of Civilian Merit Award.

 

 

International Rainbow Carpet Cleaning                                                                                        Year - Year

• Set up calls for drivers, processed employee timecards and posted payments.
• Sorted mail and resolved customer issues.

 

Computer Technician, ICN                                                                                                     Year - Year

• Coordinated with Sales department to assist clients at many different companies with products.
• Troubleshot various computer problems from networking to remote issues.

 

Network Support and Help Desk, Time Warner                                                                Year - Year

• Point of Contact for remote sales force for Time Warner Books.
• Worked with Help Desk and assisted with network upgrades.

 

Labor Finders                                                                                                                               Year - Year

• Managed accounts for District Office and coordinated with satellite offices on payroll and clients.
• Posted clients payments and resolved disputes between offices and customers.

 

Consumer s Title                                                                                                                           Year - Year

• Posted payments, assisted underwriters and attorneys with paperwork and coordinated with clients.