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career objective
results-driven operations manager eager to contribute demonstrated leadership, business development, and strategic problem solving toward supporting the employer in optimizing operational and financial performance
profile
ø offer numerous years of progressive operational management and comprehensive loan administration experience with expertise in customer service, risk assessment, staff supervision and development, and regulatory compliance
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø successfully steer all aspects of daily activity; sharp business acumen and extensive experience performing and supervising administrative, processing, underwriting, closing, and shipping functions
ø effectively identify and capitalize on opportunities to penetrate and develop markets in highly competitive environments; demonstrated ability to succeed despite unstable conditions
ø excel at building, training, and leading top-performing sales teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs
ø dynamic communication, presentation, negotiation, and relationship management skills
ø depth of knowledge in mortgage origination including conventional, fha, va, non-conforming, alt a and subprime loans in all 50 states
ø strong practical understanding of underwriting guidelines and regulations; perfect record of passing all federal, state and hmda audits and ensuring compliance with all hmda and respa requirements
~ technical proficiencies ~
ms excel ~ ms word ~ byte ~ point ~ contour ~ lp/du ~ clout
professional experience
loan officer, premier funding group (lender) 3/08 c present
loan officer/processor, residential lending services (broker) 9/06 c 3/08
avp of operations, alliance home funding, llc (lender) 1/02 c 8/06
operations manager, mortgage center of america (broker) 1/01 c 1/02
processing supervisor, alliance home funding, llc (lender) 9/00 c 1/01
mortgage operations manager, first mariner mortgage (lender) 6/97 c 9/00
~ prior background information available ~
education
licensed loan officer, maryland
compliance training and continuing education
liberal arts studies, virginia commonwealth university, richmond, va
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging career opportunity in a operational management capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include extensive experience on both the lender and broker sides of the mortgage industry. i excel at building and developing top-performing support teams, and have trained all levels of staff. my dynamic communication skills have consistently proven instrumental in presenting, negotiating and closing major transactions and i am highly effective at identifying and addressing client-specific needs. to complement this background, i have completed significant professional development and hold a loan officer license for the state of maryland.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.
sincerely,
yyyyyy x. yyyyyy
date
contact name
company name
address
city/state/zip code
dear _______________________________:
i would like to thank you for providing me the opportunity to interview with you and discuss the exciting operations management position currently available with your company. having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.
as discussed, i am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff. i believe you will find my excellent customer service, staff development, and analytical skills vital to your operations and look forward to contributing to your success.
should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. again, thank you for the enlightening interview. i look forward to your response.
sincerely,
yyyyyy x. yyyyyy
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