yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

results-focused general manager specializing in directing multiple retail locations, providing world-class customer service, driving new business development initiatives, building solid teams, and cultivating a strong brand image with superior quality eager to offer 12 years of proven experience toward maximizing our company s bottom-line.

 

profile of qualifications

 

         top performer who excels at initiating corporate marketing plans, identifying lucrative sales opportunities, defining strategies for capturing new business, developing an existing customer base, and attaining solid leveraging in competitive territories.

         integral leader who promotes diversity-based recruitment to build loyal teams with low turnover rates across multiple locations.

         excellent communicator who seamlessly interfaces with all business representatives and clientele through to executive level.

         ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical abilities toward achieving objectives.

key areas of expertise

 

strategic analysis / planning            sales / marketing programs              new business development            team building / training

financial forecasting / budgets       market / territory development     client relationship management     business communications

career highlights

 

         increased sales substantially at both company locations since start of general manager tenure, including store #1 results of 23.5% (2009), 30.4% (2008), and 25% (2007), and store #2 s results of 13.7% (2009), 27.8% (2008), and 50.2% (2007).

         spearheaded improved profits as eyemed captain for the great lakes region since program implementation in 2008 and concurrently serve as store experience captain for the cincinnati market, along with participating in targeted monthly conference calls with corporate executives to guarantee proper dissemination of information across all territory locations.

         completed field manager basic training in 2009, and achieved 105.6%-to-goal during regional management training exercise.

         achieved 206^th ranking out of 5,048 walgreen s stores companywide via exceptional customer service performance indicators, including attaining recognition for outstanding job execution with promotion to executive manager after 1.5 years of service.

 

professional synopsis

 

dual general manager

 

         apply dynamic leadership talents toward directing 2 high-volume retail locations in meeting key goals, including supervising recruitment, training, and management of top-performing employees in compliance with corporate values and business standards.

         play a vital role in increasing locations sales performance, product awareness, and brand image to boost operational profits, along with formulating strategic decisions based on analysis of regular sales summaries to substantially enhance customer flow.

         contribute strong communication proficiencies toward building valuable customer relationships which is instrumental in consistently generating new and repeat business opportunities within competitive optometric retail markets.

 

executive manager

 

         strategically steered daily operations of a large-scale retail operations boasting of $890,000 in monthly sales, including recruiting, training, and managing a results-driven staff and handling cost-effective inventory control of $490,000 in goods.

         demonstrated sharp analytical and organizational abilities toward performing forecasting and planning; creating daily cash reports; ensuring constant integrity of a $3,000 safe working fund; and supporting relocation and grand opening of new stores.

 

certified trainer

 

         utilized broad scope of industry and professional services knowledge to organize, develop, and deliver solutions-focused training programs for new restaurant servers, including promoting high-quality customer service initiatives to improve revenue.

 

business development manager

 

         met and / or exceeded goals by aggressively pursuing general / sales management of automotive dealerships in selling direct mail systems, including coordinating accounts for 2 high-profile, national corporations (i.e. kia automotive), as well as others.

education

 

bachelor of science in business / bachelor of science in health (dual degrees)                                                  miami university