0000 xxxxxx xxxx , xxxx , xxxxx 00000 Heather Terrace,
Fremont, CA 94555
Technology Operations Professional
Dynamic Executive with extensive background and demonstrated success in operational best practices within the technology environment. Eager to contribute specialized skill-set to the growth and viability of a progressive organization.
• Communication Protocols
Efficiency Best Practices
Ø Strong operational and management background within the technology industry.
Ø Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations through strategic alignment of business strategies and technology.
Ø Demonstrate dynamic project management and leadership qualities as well as strong communication skills in successfully steering planning meetings and delivering comprehensive strategies related to the governance process.
Ø Capable of in-depth research and data analysis with the purpose of improving efficiency best practices and productivity.
Ø Embrace company initiatives and lead process integration efforts throughout various departments.
Ø Increase revenue streams by establishing market wide policies and procedures related to data analysis.
Ø Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts to increase company-wide revenues.
Ø Stay abreast of most up-to-date research and data in order to offer most viable recommendations to clients.
Ø Provide support including document analysis, database administration, and creation of various technical resources as well as comprehensive administrative functions.
Education & Training
Solaris Test Core Lead, Sun Microsystems, Inc. 2006-Present
Primary responsibilities include coordination of activities regarding globally distributed quality teams within corporation to ensure quality of multiple products. Specific functions include;
Coordinate cross-functionally with developers, marketing and quality groups to ensure that quality organizations are properly aligned and no quality gaps exist;
Maintain effectiveness and efficiency measures along as well as analyzing customer escalation issues for ongoing organizational learning;
Hiring and managing contractors for temporary quality gap coverage as well as coordinating and establishing teams internationally;
Reduced stopper issues by 75% and decreased schedule slippages to zero regarding test core team throughout tenure.
Team Lead - Solaris System Quality, Sun Microsystems, Inc. 2000-2006
Primary responsibilities included developing test plans for group utilization regarding each release in cooperation with other teams involved in the development and testing of various products. Specific functions included;
Provided leadership and guidance to other engineers;
Ensured major features had automated test suites, conducted regular escalation analysis for quality improvement and implemented measures to track and improve quality;
Developed and executed automated test suites for Solaris;
Analyzed and reported quality anomalies as necessary.
Software Q.A. Engineer (Contract), Allsoft Technologies, Inc. 1999-2000
Primary responsibilities included consistent maintaining and execution of Solaris test suites.
Senior Software Engineer, Wipro Infotech 1998-1999
Primary responsibilities included development of Telecom Network Management software utilizing LISP on HP UX platform for Alcatel.
Software Engineer, Modern Technologies Corporation 1997-1998
Primary responsibilities included development of string parsing programs for Lexis Nexis utilizing C++ and OMNIMARK platforms.
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