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yyyyyy x. yyyyyy                                                                    

 0000 xxxxxx xxxx , xxxx , xxxxx 00000


career objective                              

bilingual, results-driven director of housekeeping eager to contribute outstanding leadership skills and ability to anticipate guest needs toward ensuring a safe, healthy, and clean environment at all times


ø  offer six years of progressive housekeeping management experience in the hospitality industry, with expertise in increasing productivity, cost savings, and guest satisfaction

ø  sharp business acumen and experienced in managing broad scope of operations, including human resources, procurement and vendor relations, inventory control and preventive maintenance, and accounting/finance

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; recruit, train, and direct top-performing support teams

ø  excellent communication, presentation, negotiation, and relationship management skills; bilingual in english/spanish


~ key achievements ~

ø  analyzed fairmont laundry practices to save $60,000 in annual operating costs

ø  set up third shift of housekeeping operations and eliminated contracted services at the fairmont, resulting in $20,000 in annual savings

ø  achieved successful, fully operational opening of new ritz-carlton on time and under budget

professional experience                

director of housekeeping, the fairmont, dallas, tx                                                                              2008 c present

  • proficiently coordinate all aspects of housekeeping and laundry/dry cleaning services for this 545-room luxury hotel; train, supervise, and manage 100 employees in daily operations
  • assist in departmental budget preparation and administration, participate in rooms-related capital expenditures planning, generate monthly p&l reports, approve all expenditures and labor costs, and institute cost controls
  • develop and implement standard operating procedures, expand on hotel training manual, and monitor staff performance to provide ongoing guidance
  • oversee linen circulation and order supplies to maintain inventory and quality levels
  • serve on extended executive committee and participate in special projects


director of housekeeping, the ritz-carlton, dallas, tx                                                                          2007 c 2008

  • actively steered the creation of housekeeping and laundry/valet department and preparations for opening this 218-room luxury hotel; collaborated with human resources to recruit and hire highly qualified team members
  • authored job descriptions, performance standards, inspection checklists, and training programs; led regular meetings and worked closely with staff to achieve optimal guest satisfaction ratings
  • designed thorough os&e listing, participated in contract negotiations, assisted in proposal reviews, and supervised vendor operations
  • effectively directed post-opening operations including staff coordination, payroll administration, linen circulation, and supplies management and ordering


executive housekeeper, doral tesoro hotel & golf club, fort worth, tx                                                2005 c 2007

  • acted as housekeeping and laundry department liaison with regard to guest services, budget management, needs forecasting, staff management and development, resort lost and found, and all departmental reporting
  • trained employees in proper procedures and customer service; conducted regular inspections of guest rooms, public areas, turn down service, and back-of-house activities
  • implemented quality control measures, managed vendor relations, and teamed with engineering and maintenance departments to quickly resolve potential issues


executive housekeeper, homewood suites by hilton, grapevine, tx                                                      2003 c 2005

  • expertly managed departmental budget, inventory, and staff throughout housekeeping, laundry, front desk, and restaurant; supervised reservations, check in/out, dining options, and guest transportation and activities planning
  • recruited, trained, and led 20 personnel in all responsibilities; maintained impeccable standards of quality, service, and cleanliness at all times

professional development            

floor care certification ~ hilton hotels system 21 certification ~ people soft ~

time saver ~ watson ~ opera-property manager

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