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yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

business professional seeking to utilize relevant education, operations, contract administration, project management and communications skills in a challenging business analyst assignment.

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career profile

ø  bachelor of science, business administration.

ø  extensive additional professional development.

ø  over ten years of successful corporate experience in the healthcare sector.

ø  knowledgeable in rebate and contract administration.

ø  expertise in customer service and internal project design.

ø  evaluation and assessment background.

ø  understanding of financial statements, accounting policy/procedures and process improvement.

ø  adept in product upgrades and enhancements.

ø  align business requirements with system capabilities.

ø  ability to consistently achieve stringent p&l objectives.

ø  strength in participating with professional teams.

ø  well-organized multi-tasker with strong detail orientation.

ø  proficient in advanced business software applications including ms office suite, rx focus, brio query and db visualizer.

 

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professional experience

argus health systems inc., kansas city, mo                                                                               1998 - present

senior business analyst

       tasked to provide critical services for rebate and contract administration department.

       serve in multiple roles including healthcare provider relationships and internal product design.

       play key role in product development and enhancement.

       spearheaded two critical customer online applications.

       effectively identify business requirements and communicate to web developers for testing/quality assurance.

       deliver on-going enhancements based on internal user and customer feedback.

       oversee single largest rebate customer, generating one-third of departmental revenue.

       facilitate quarterly rebate processing of over 200 pharmaceutical contracts.

       ensure effective quality control for over 1200 reports/files prior to customer release.

       designed and launched critical quality control checking process identifying and resolving operational issues.

       developed reference guide documentation for internal customer usage.

       lead weekly customer conference calls to achieve maximum satisfaction levels.

       designated to train both internal and external users including development of training documentation and visual aids.

       assigned by hr department to re-write internal job descriptions.

       administer internal audit process of key customer accounts to achieve improved functional processing.

 

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education

university of missouri, kansas city, mo

bachelor of science, business administration, 1994

 

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professional development

franklin covey focus, 7 habits of highly effective people, meeting effective and efficiency training (meet), increasing personal productivity

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