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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •



proficient professional eager to contribute customer service expertise as well as strong receptionist skills and communication talents toward actively supporting an organization in maximizing performance.




  • offer solid and progressive administrative experience, including expertise in sales, office administration and customer service.
  • adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
  • successfully steered customer service operations to generate high volume growth and revenue.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • proven ability to maintain the highest levels of confidentiality and upholding professional standard of ethics.


professional education

associates degree red rocks community college 4.0 gpa                                                    2009-present


dental assisting ii diploma red rocks community college 4.0 gpa                                             date-date

dental assisting ii diploma keyin college                                                                                    2005-2007

highest marks in pharmacology and computer applications.  

top 10% of class in communications and radiography.


professional experience

receptionist/dental assistant dr. larry white s oral surgery                                                            2007

  • sharp business acumen and experienced in managing broad scope of administrative operations, from organizing and updating patient medical charts to processing financial transaction and balancing books.
  • strategically scheduled high-volume appointments to maximize use of time and resources while meeting client needs.
  • effectively manage all it support operations for office database, including computer, printer and network issues.


dental assistant avalon dental                                                                                                             2006

  • successfully supervised the completion of extensive backlogged work, including the disposal of neglected biohazard waste and organization of patient records.
  • actively collaborated with receptionist in completing all administrative duties and patient charting.


customer service/sales representative telus communications                                                     2002-2003

  • handpicked for promotion to customer service representative after two months work for exemplary client relation skills and on the job performance.
  • actively maintained high customer satisfaction rates and sales quotas while handling over 1000 service calls weekly.
  • awarded prestigious pinnacle award, for consistent performance within the top 5% sales representatives.


inbound customer service/technical support representative cadvision; a telus company        2001-2002

  • consistently ensured delivery of quality customer service vital to sustaining and growing accounts; topped department s calls taken chart.
  • championed positive customer relations following cadvision s acquisition by telus while resolving customer billing issues and providing technical support to all clientele.

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •










hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a [insert job title]  capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include an exceptional record in sales, customer service and administrative support. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, organization and relationship management skills.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.








yyyyyy x. yyyyyy


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