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yyyyyy x. yyyyyy



                                               career objective                                             


dynamic leader with expertise in managing customer service operations eager to contribute extensive background in client-focused, service-oriented industry toward actively supporting a progressive organization in optimizing operational and financial performance as a key staff member




ø  offer 12 years progressive experience in air travel industry, developing advanced leadership skills in steering operations and customer services to maximize productivity, efficiency, quality, and profitability

ø  excel in hiring, training, coordinating, and directing high-performance teams dedicated to customer satisfaction

ø  cost-effectively plan and administer operating budgets

ø  effectively define, develop and execute schedules, procedures and processes to achieve optimal performance results

ø  detail-oriented and quality-focused

ø  strong organization, prioritization, multitasking, and time management abilities


                                        professional experience                                      


swissport-usa                                                                                                             09/07-present  

operations supervisor

  effectively steer broad scope of flight operations, with a strong focus on maximizing productivity, efficiency and quality of operations

  proactively hire and train top-performing teams committed to quality customer servicing

  strategically coordinate workflow, delegate assignments and schedule staff to maximize use of resources while controlling labor costs


triangle services                                                                                                              04/04-09/07 

shift manager

  directed ramp operations ranging from daily flight handling and scheduling to staffing

  proficiently allocated, administered and reviewed annual budget to achieve optimal financial performance

united airlines                                                                                                                 11/96-03/07  

service director

  applied strong strategic planning, prioritization and organization skills toward efficiently establishing daily flight arrivals and departures schedules

  directed special services department operations to ensure high passenger/client satisfaction levels





bachelor degree, business management


~ certifications~


padi certified

gsc certification

quality control certification, amadeus system



yyyyyy x. yyyyyy










hiring agent name


company name


city/state/zip code




are you seeking a results-driven leader to support you maximizing customer service and related operations? i am currently seeking a challenging new career opportunity where my extensive background as an operations and customer service manager will assist in achieving your goals. to acquaint you with my qualifications, i am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include a dozen years of progressive experience in the air travel industry, where i have developed superior skills in driving operations to maximize productivity, efficiency, quality, and profitability and ensure high levels of customer satisfaction.  i am highly effective in:

ø  hiring, training, scheduling, and directing teams to boost performance

ø  administering budgets to achieve optimal utilization of financial resources and control costs

ø  implementing strategies that generate results

ø  simultaneously steering multiple aspects of operations.


while my focus has been on the airline industry, my dynamic managerial skills are easily transferable to any client-focused, service-oriented environment. to complement this background, i offer a bachelor degree in business management.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.






ted fried



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