yyyyyy x. yyyyyy
dynamic leader with expertise in managing customer service operations eager to contribute extensive background in client-focused, service-oriented industry toward actively supporting a progressive organization in optimizing operational and financial performance as a key staff member
ø offer 12 years progressive experience in air travel industry, developing advanced leadership skills in steering operations and customer services to maximize productivity, efficiency, quality, and profitability
ø excel in hiring, training, coordinating, and directing high-performance teams dedicated to customer satisfaction
ø cost-effectively plan and administer operating budgets
ø effectively define, develop and execute schedules, procedures and processes to achieve optimal performance results
ø detail-oriented and quality-focused
ø strong organization, prioritization, multitasking, and time management abilities
effectively steer broad scope of flight operations, with a strong focus on maximizing productivity, efficiency and quality of operations
proactively hire and train top-performing teams committed to quality customer servicing
strategically coordinate workflow, delegate assignments and schedule staff to maximize use of resources while controlling labor costs
triangle services 04/04-09/07
directed ramp operations ranging from daily flight handling and scheduling to staffing
proficiently allocated, administered and reviewed annual budget to achieve optimal financial performance
united airlines 11/96-03/07
applied strong strategic planning, prioritization and organization skills toward efficiently establishing daily flight arrivals and departures schedules
directed special services department operations to ensure high passenger/client satisfaction levels
bachelor degree, business management
quality control certification, amadeus system
yyyyyy x. yyyyyy
hiring agent name
are you seeking a results-driven leader to support you maximizing customer service and related operations? i am currently seeking a challenging new career opportunity where my extensive background as an operations and customer service manager will assist in achieving your goals. to acquaint you with my qualifications, i am submitting my resume for your review. in advance, thank you for your time and consideration.
demonstrated in the accompanying resume, my professional qualifications include
a dozen years of progressive experience in the air travel industry, where i
have developed superior skills in driving operations to maximize productivity,
efficiency, quality, and profitability and ensure high levels of customer
satisfaction. i am highly effective in:
ø hiring, training, scheduling, and directing teams to boost performance
ø administering budgets to achieve optimal utilization of financial resources and control costs
ø implementing strategies that generate results
ø simultaneously steering multiple aspects of operations.
while my focus has been on the airline industry, my dynamic managerial skills are easily transferable to any client-focused, service-oriented environment. to complement this background, i offer a bachelor degree in business management.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.
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