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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx




Motivated and focused Project Manager eager to contribute exceptional process re-engineering, quality assurance, and team leadership talents toward supporting a dynamic company in optimizing performance and productivity.


Key Qualifications


         Extensive experience and verifiable achievements in program/project management, strategic planning, business process analysis, and resource management; excel in navigating the complete project management life cycle.

         Specialized skills in using Six Sigma methodologies to drive process improvements.

         Skilled at directing broad business activities spanning budgeting, financial analysis, best practices, continuous improvement, cost control initiatives, and team direction/leadership.

         Meticulous problem solver with a solid reputation for integrity, relationship-building skills, and commitment to quality control and customer satisfaction.

         Motivate, train, manage and inspire personnel to exhibit productivity and service excellence; consistently emphasize forging, nurturing and maintaining strong customer relationships.

         Analyze, create and execute practices, solutions and procedures to eliminate redundancy, increase profitability, expedite operations, minimize expenses, and achieve best-in-class recognition.

         Outstanding performance in flowcharting, statistical analysis, requirements gathering, technical writing, and spearheading technology transitions and conversions.

  • Captured more than $15M in annual savings for Alltel Wireless since 2004 through extraordinary talents in solution development.
  • Recognized for superior performance as ALEX (Alltel Excellence) Leadership Corporate Support Manager of the Year in 1995 and earned nomination for company-wide Manager of the Year.


Professional Experience


Alltel Wireless, Little Rock, AR, 1988 to Present

Director of Process Development     (2004 to Present)

         Proficiently perform high-level process consulting and analysis to define, implement and monitor solutions through appropriate departments, systems and processes.   

         Spearheaded conceptualization, design and deployment of Siebel-based Rate Plan Automation System expected to generate millions of dollars in savings annually by efficiently processing plan and feature changes.

o   Strategically authored business case to prevent high error rate associated with plan/feature changes by automating and enforcing rate plan rules. 

o   Applied polished analytical capabilities toward defining requirements, formulating UAT (user acceptance testing) script, coordinating UAT phase, and rectifying issues detected. 



Yyyyyy x. yyyyyy ~ Page 2 of 2


Professional Experience continued


o   Delivered training in new application and played a key role in creating training material.

o   Worked closely with users following deployment to ensure maximum adoption rate, and hold continuous accountability for anticipated business case benefits.

         Project-managed Equipment Lifecycle Management (ELM) initiative to amass surrendered and unwanted phones for refurbishing/recycling; program generates $10M+ annually in savings.

o   Relied upon for business case development, vendor selection/collaboration, team recruitment, process development, marketing, budgeting, market trials, deployment and ongoing tracking.


Director, IT/UNITY Program      (2003 to 2004)

         Championed development and deployment of UNITY Point of Sale (POS) System and Web POS Cash Drawer application spanning 500+ retail stores and 20 call centers as well as business channel. 

         Administered project financials and exercised strong multi-tasking expertise to direct and motivate project team, drive achievement of project benefits, and optimize customer satisfaction.

         Influenced ongoing enhancements and application stabilization critical to ensuring project success.


Director, Operational Support       (2001 to 2003)

         Leveraged proven leadership talents toward directing team in providing quality operational consulting and support for retail and call center channels. 

         Steered implementation of robust improvements to support new products, new systems and major system enhancements.   

         Exhibited strong troubleshooting expertise in analyzing and formulating solutions for challenging operational issues and glitches. 

         Project-managed seamless transition of CenturyTel properties from acquisition in 2002.


Director, IT Transition Management        (1999 to 2001)

         Efficiently transitioned information technology systems from acquired properties to Alltel s IT infrastructure.


Director, Project Management Office       (1998 to 1999)

         Demonstrated impressive initiative as founder of company s Project Management Office. 

         Managed, coached, mentored and delegated assignments to 10 project managers.

         Decisively defined PMP certification standards for Alltel and tasked with navigating several large-scale IT and multi-functional projects.  

         Promoted from role as Conversion Manager (1995 to 1998).


Education  & Professional Development


Six Sigma Black Belt Certification, 2005


PMP (Project Management Professional) Certification, 1999


English/Technical Writing studies, University of Arkansas at Little Rock



Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx










Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a <insert job title/position> capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.


As indicated in the accompanying resume, I bring to you proficiency in directing technology-driven operations and projects, a substantial background in process/solution engineering, and the flexibility to expertly handle competing priorities with an unwavering commitment to accuracy, efficiency, and customer satisfaction.  To complement these qualifications, I offer solid organizational, multi-tasking, budgeting, analytical, and technical writing skills.


As a proactive contributor to your organization, you will find me to be a results-driven professional and stellar leader committed to supporting you in achieving your objectives through superior performance and an exceptional work ethic. I am confident that I could be a valuable asset to <insert name of company>, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy

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